Google Analytics/Adwords

  • Resolved john_pawson

    (@john_pawson)


    9 years, 3 months ago

    Hi there

    Love the plugin, works great. I’ve just set this service up for a client. I would like to be able to track goal conversions against someone starting a chat or submitting an offline request. I’ve set up the plugin to request email/name/question before allowing chat.

    Can you explain how I can add these to our existing AdWords/Analytics accounts? The two are linked, so if you can explain a way to add as a Goal in Analytics, we’ll then be able to assign that in AdWords.

    Thanks again for the plugin and service!

    John

Viewing 3 replies - 1 through 3 (of 3 total)
  • danielmuldernl

    (@danielmuldernl)

    9 years, 3 months ago

    Hi John,

    As a tip that you could think about is using Google Tag Manager. You could make it detect the form submission and all sort of click events from id to class name but it’s a custom job and mioght be more then bargained for in the end. But it can be done.

    Hope this helps and gr.

    PS. you can use Scripts and tags Manager by OmniLeads to add the tag manager container properly.

    Thread Starter john_pawson

    (@john_pawson)

    9 years, 3 months ago

    Thanks for the idea. As it happens, I logged into Google Analytics to have a look and see if there was a way of tracking directly, and the plugin automatically adds a Category event of WP_Live_Chat_Support – so I simply set the goal up in GA with that and imported that into AdWords. Smashing stuff.

    *** EDIT – no it doesn’t! Turns out this was a different solution that I had toyed with previously! Darn!

    • This reply was modified 9 years, 3 months ago by john_pawson.
    danielmuldernl

    (@danielmuldernl)

    9 years, 3 months ago

    That’s to bad! I know the feeling. I already have some website that for which I used tag manager to implement the tawkto chat and works like a charm. In your case what I would try first is to grab the submit form event for the offline chat modus. That seems most straight forward at this moment. Form submission aka the event trigger on form submit is a standard function of GTM. See the pseudo;) screen I made for this also. It should look something like that I guess.

    form submit tag manager

    TawkTo with Google Tag Manager
    TawkTo with Tag Manager

    PS. Plugins will become obsolete for this some day and you insert one tag manager container I think.

    Hope this helps and would like to know the outcome and use it myself if you get it to work!?

    gr

Viewing 3 replies - 1 through 3 (of 3 total)

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