google feed problem

Hi ownyou,

Thanks for using our plugin and reaching out to us. Could please copy/paste a screenshot of the exact errors and notifications you are seeing in Google’s Merchant Center so we can see what the exact disapproval reasons are?

Also, please don’t offer anyone (not even us ;-)) to use your credentials to login in your store on your behalf. For many different good reasons this is strictly forbidden on the WP-forum.

All the best,
Eva

Hi ownyou,

Thanks for sending over Google’s error logs.

The products have been disapproved because of the “availability” values in your feed or on in the structured data of your website. Most likely you are advertising on products that are out of stock?

Could you copy/paste the feed URL you have uploaded to Google’s merchant center?

Thanks,
Eva

Hi,

Thanks for this.

According to Google the reason for the disapprovals is your website itself, see:
https://www.dropbox.com/s/gqrf0f15xuruf2h/availability-2.png?dl=0

So I checked the structured data of the landing pages of some of your disapproved products and found that the availability data is missing in it, see:
https://www.dropbox.com/s/6g8siyed7igjdfp/availability-1.png?dl=0

Because of this Google can’t automatically check if the availability values in your feed match the availability you have on your website and disapproves of the products.

WooCommerce, out-of-the-box, normally does show the availability in the structured data so it seems you are using a plugin(s) that change the structured data on your website and cause the issue at hand.

All the best,
Eva

Hi,

I don’t think so. You must be using a plugin or maybe even your theme that makes changes to the structured data of your website.

Best,
Eva

Hi OwnYou,

Could you illustrate an example of that with some screenshots?

All the best,
Eva

Hi,

So it seems your product feed did not update / refresh and still holds old product information, correct?

Could you send us the plugin’s debug.log? It will help us understand how you have configured your feed and possibly understand the issue at hand. Instructions on how to retrieve the debug.log can be found here: https://adtribes.io/send-your-debug-log-to-support/

All the best,
Eva