• Resolved slidesigma

    (@slidesigma)


    Hello there,
    Thank you for taking the time to look into our ticket, we are having issue updating google fonts from theme setting.
    The error we are getting is Update Failed: “http_request_failed”. Retry?
    May you please advice
    Thank you

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Kev Provance

    (@kprovance)

    Are you a theme developer, or are you using a theme that came with Redux?

    Thread Starter slidesigma

    (@slidesigma)

    Hello Kev,
    Thank you for your quick response, I’m a theme developer.
    I integrated Redux for the theme options, all is working fine except for the Google fonts update.
    Your help would be truly appreciated
    Thank you a bunch

    Plugin Author Kev Provance

    (@kprovance)

    You’ll need to open the developers console on your web browser, try the update again, and make note of the error information in the console. The server that pulls that data is active, so chances are there is a local server setting someplace that is failing, which happens frequently. Redux uses the wp_remote_get API, so if it’s failing, it’s probably not Redux per se, as that’s a WordPress function. The error data will reveal this.

    Thread Starter slidesigma

    (@slidesigma)

    Hello Kev,
    Thank you for your help. I will check and will revert back to you in all scenarios.
    Much appreciated

    Plugin Author Kev Provance

    (@kprovance)

    It turns out the api.redux.io URL may have been falsely blacklisted by FireHOL. Getting that fixed is turning out to be a dead-end street. Thus, we’re ditching that URL and using another which should have have this issue.

    If you don’t mind, please try the beta version of Redux in our GitHub repo, version 4.3.1.1, and see if that solves your issue. If additional issues turn up with the beta, please post to the GitHub issue tracker instead of here.

    https://github.com/reduxframework/redux-framework

    Oh, and we added the Metabox extension, now at no cost, to this beta. 😉

    – Kev

Viewing 5 replies - 1 through 5 (of 5 total)

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