Google Product Categories

  • Resolved azapi

    (@azapi)


    5 years, 1 month ago

    We have setup the Google product categories within the plugin on the feed and linked the default category. When we do a sync with Google Merchant on the xml feed, the categories are not being shown within the Google Merchant interface.

    Is the problem on the plugin/feed side? Or Google Merchant?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author AukeJomm

    (@aukejomm)

    5 years, 1 month ago

    Thank you for contacting us.
    Did you check the XML feed yourself if the categories are in place?
    Did you get any error messages in your Merchant center?

    Thread Starter azapi

    (@azapi)

    5 years, 1 month ago

    Thanks. Here’s the feed https://www.pclaptops.co.za/wp-content/uploads/wppfm-feeds/all-laptops.xml. If’ve noted the code:

    <g:google_product_category>
    <![CDATA[ Electronics > Computers > Laptops ]]>
    </g:google_product_category>

    No errors importing the feed into google, related to the categories in GMC

    Plugin Author AukeJomm

    (@aukejomm)

    5 years, 1 month ago

    Thanks for sharing the URL.
    All looks good!
    If there are no errors in the Merchant center as well you will be fine.
    Did you see the categories in your Google Adwords account?

    Thread Starter azapi

    (@azapi)

    5 years, 1 month ago

    Thank you. That is the problem, we do not see any categories in the Google Ads account

    Plugin Author AukeJomm

    (@aukejomm)

    5 years ago

    Hello @azapi

    You will not see the Google categories by default in your Adwords/shopping account. Google will just show all products from your feed as a single unit in the dashboard. If the Google Categories are in the product feed and you have no error message in your Merchant center your just fine.

    Did you get any error message in your Merchant center?

    Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    5 years ago

    Hello @azapi,

    Where you able to solve the issue? Can we close your topic?

    Thread Starter azapi

    (@azapi)

    5 years ago

    Morning,

    In GMC under “all products” I’ve added the “Google Product Categories” column. None is currently showing, even though the xml feed does have them listed. Would that be a cause why Google Ads is not pulling them in?

    Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    5 years ago

    Morning,

    If the correct data is in the feed, the best way to proceed is to contact your Google Helpdesk. I heard they are very helpful and usually can help you solve the issue.

    Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    5 years ago

    Hi @azapi,

    Where you able to solve the issue? Can we close your topic?

    Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    5 years ago

    Hello @azapi,

    I hope we were successful in helping you resolve your issue with our Feed Manager plugin! Since we have not heard back from you in the past 2 weeks and we don’t want to leave tickets open forever, I will now be marking this support topic as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!

    Thanks and have a great day!

Viewing 10 replies - 1 through 10 (of 10 total)

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