Google Recaptcha not working

  • Resolved arantzazu

    (@arantzazu)


    5 years ago

    Hi,
    I’ve enabled google reCaptcha V2 validation but the form it is not sent. It does not work.
    If I disable it, the form works properly.
    How can I fix this?

    Any help would be very appreciated.

    Best regards

Viewing 4 replies - 1 through 4 (of 4 total)
  • Jade

    (@jadeam)

    5 years ago

    Hi @arantzazu,

    Do you by any chance have a caching plugin that minifies and combines the script on your site? Because we’ve seen cases where this functionality causes some JS errors on the site which results in issues like you mentioned.

    Also, can you please provide the URL of your site where you have the reCaptcha enabled so that we can check it?

    Thank you.

    Thread Starter arantzazu

    (@arantzazu)

    5 years ago

    Hi,
    there’s no caching puglin enabled in the site. Besides, it is enabled in a stagging site not publicly available. The url of the production site is https://blog.caloryfrio.com/
    Any ideas?

    Thank you so much for your help.

    Best regards

    Plugin Support Ethan Choi

    (@ethanchoi)

    5 years ago

    Hey @arantzazu,

    In some cases where we’ve seen this, there might be a conflict between the forms and the site theme or another plugin. To troubleshoot this, please try the steps described in our detailed guide on how to test for plugin/theme conflicts.

    Hope this helps!

    Thread Starter arantzazu

    (@arantzazu)

    5 years ago

    Hi Ethan,
    thank you so much, I’ll look into that!

    Best regards

Viewing 4 replies - 1 through 4 (of 4 total)

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