Google ReCaptcha problem

Resolved mikestankovich
(@mikestankovich)

1 year, 2 months ago

Yesterday I switched to Formidable forms lite and trying to make google recaptcha working. Tried v2 and v3 same problem “The CAPTCHA was not entered correctly”

Even changed product and secret keys twice with new recaptcha. And followed the instruction from your website “Set up reCAPTCHA”

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support Jonathan Martínez
(@jonathanenlared)

1 year, 2 months ago

Hey @mikestankovich Thank you for reaching out today about this.

Could you share an screenshot of the reCAPTCHA settings on Formidable > Global settings > reCAPTCHA without including the keys info? Thanks.
Thread Starter mikestankovich
(@mikestankovich)

1 year, 2 months ago
Here is the image

https://drive.google.com/file/d/16mhvOkYaGD70Raxyp_1XKR61adlP_AmU/view?usp=drive_link
- This reply was modified 1 year, 2 months ago by mikestankovich.
- This reply was modified 1 year, 2 months ago by mikestankovich.
Plugin Support Jonathan Martínez
(@jonathanenlared)

1 year, 2 months ago

Thank you for the screenshot @mikestankovich. The settings looks correct on my end. I just trued to submit a entry on the URL you share an it worked. If you submit an entry on private/incognito windows does it work?

Thread Starter mikestankovich
(@mikestankovich)

1 year, 2 months ago

I’ve tried many times, always incorrect recaptcha. And none of the messages reach receiving email, yours also was not delivered too. Sometimes it looks like it was sent correctly but when I refresh the page I get that “The CAPTCHA was not entered correctly”. Tried on incognito tab, regular, different browsers, nothing helps. Like I said even changed the keys from google

https://drive.google.com/file/d/1-WtyXEmIp9uRUB0smGC2ooDpqFGdjORy/view?usp=drive_link

Plugin Support Jonathan Martínez
(@jonathanenlared)

1 year, 2 months ago

Thank you for confirming this @mikestankovich. To continue troubleshooting, can you create a new ticket over here https://formidableforms.com/new-topic/? On the new ticket, we’ll share some steps to share an staging site where we can check the issue directly on the staging site.

Thread Starter mikestankovich
(@mikestankovich)

1 year, 2 months ago

Sorry I had to switch to other plugin, just to inform you that the same key for recaptcha worked with other plugin, so there is a problem with integration with formidable forms. From what I see in this forum there are quite a few posts with similar problem regarding recaptcha. Sorry I couldn’t be of more help

Thanks

Plugin Support Jonathan Martínez
(@jonathanenlared)

1 year, 2 months ago

Thank you for letting us know @mikestankovich We apologize for the issue you had. We’ll be happy to assist you again if you decide to try Formidable Forms again.

Best,

Viewing 7 replies - 1 through 7 (of 7 total)

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