Hi @markwells ,
Thank you for using PublishPress.
Could you provide more information regarding what action that you performed before this issue appears? Did it happen right away after you cerated new authors without an account, or perhaps since the beginning you use Authors plugin?
Do you also use a certain SEO plugin? If yes, could you tell the SEO plugin itself?
Looking forward to hearing from you.
Hi,
Thank you for getting back to me so quickly.
It happens once the new author is created. I noticed that the author name displays correctly in the front end, but when I go to the author details there is no first and last name displayed.
The SEO plugin we are using is Yoast SEO.
Hi @markwells
Is it possible to test it on your site (if it does not affect other things) by deleting the Authors without an account? This information is important for our developer to understand the issue behavior better.
Looking forward to your reply.
Hi @markwells
I would like to follow up regarding your issue. We did see a similar issue before but there was a fix in version 4.7.5. Can you tell us the version of the plugin that you have installed?
Hi,
I have just double checked and it is running version 4.7.6.
Hi @markwells ,
Thank you for informing the version. Could you also inform Yoast SEO version that is installed in your site?
Apologies for the delay in replying to you. The version of Yoast SEO is: 25.2
Hi @markwells ,
Sorry for the delayed response.
We have tried to replicate the issue that you are facing by installing the same version of PublishPress Authors and Yoast SEO. However, we cannot find the same issue here: https://reachthroat.s3-tastewp.com/author/admin/
https://prnt.sc/zRxcWrHgfhEt
Could you perhaps show the configuration of Yoast SEO that you apply to your site? This may also affect the result.
Looking forward to your reply.
Hi @markwells ,
We have not heard back from you in a week. We are closing this thread for now. No worries, you can always reply or create a new thread if you have more questions or confirmation.