Google Sheet integration not working correctly

  • Resolved jimkccf911

    (@jimkccf911)


    1 year, 5 months ago

    This form connects to Google Sheets. It had been working for many years without flaws.

    During a different WP plug-in update, this integration stopped working for all forms that uses it.

    I reapplied the integration successfully, from the core integration configuration through to the instances where it’s used (like the example form URL here.

    The symptom is that the applications seem to work for the owner of the API key for one or two submissions, but then stops submitting to Google Sheets for everyone. Since the configuration calls for a non-owner API key, I’m not sure why the integration is breaking.

    Can someone please assist us with resolving this issue? This form literally saves lives.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    1 year, 5 months ago

    Hi @jimkccf911,

    Sorry to know that you are experiencing an issue using our plugin.

    During a different WP plug-in update, this integration stopped working for all forms that uses it.

    Can you please let us know which plugin was this so that we can check this further?

    Although it looks like a plugin conflict, please also share an export of a form from your end so that we can try to replicate the issue on a test website at our end. You can share the form export using Google Drive or Pastebin.com and I hope the following guide comes in handy: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    We look forward to hearing back from you and help you resolve the issue as soon as possible.

    Kind Regards,
    Nebu John

    Thread Starter jimkccf911

    (@jimkccf911)

    1 year, 5 months ago

    Thank you so much, Nebu John.

    The plug-in was either Elementor or WP itself.

    Here you are. Please keep me posted.

    Thank you,
    Jim

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    1 year, 5 months ago

    Hi @jimkccf911

    Thank you for the form

    We made multiple submissions and all of them went fine with the integration, when it started failing for you, in Forminator > Submission did you get any error? https://monosnap.com/file/lsOvDT8CMwTdIKWLGrgpBgT6t9ebag

    Please, enable the debug mode following this guide:
    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#integrations-not-working, when the submission starts failing to be sent to the integration, check the debug.log file for the log generated around the submission time.

    Since it is likely to have sensitive data, please don’t share any log files here, you can send them via email: [email protected] with this specific subject + including the thread URL in the email body.

    Subject: ATTN: WPMU DEV support – wp.org”

    Let us know the result you got.
    Best Regards
    Patrick Freitas

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    1 year, 5 months ago

    Hi @jimkccf911

    We haven’t heard from you in a while, I’ll go and mark this thread as resolved. If you have any additional questions or require further help, please let us know!

    Best Regards
    Patrick Freitas

Viewing 4 replies - 1 through 4 (of 4 total)

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