• Resolved farukuraz

    (@farukuraz)


    Hello,

    After installing the Google Site add-on, we are encountering errors when trying to verify the property with our Gmail account. We have contacted the hosting company multiple times, and they have reviewed the issue, confirming that there is no problem on their end.

    We would appreciate your support. Thank you for your help.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter farukuraz

    (@farukuraz)

    Hello,

    After installing the Google Site add-on, we are encountering errors when trying to verify the property with our Gmail account. We have contacted the hosting company multiple times, and they have reviewed the issue, confirming that there is no problem on their end.

    We would appreciate your support. Thank you for your help.

    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out @farukuraz. When you mention you’re encountering problems with verifying the property with your Gmail account, are you referring to a Search Console or Google Analytics property? If you go through the Site Kit set up process, it will verify your site with Search Console automatically, meaning there is no requirement to manually verify.

    If you’re like to share the following, we can hopefully determine more on this:

    1. Your Site Health information. You can use this form to share privately if preferred.  
    2. What is the error you land on if any, or can you share your experience when trying to verify ownership? Feel free to share a link to a screen recording of your experience if you wish.
    3. Do you see any warnings or errors when checking your Site Health status  (Tools > Site Health > Status), which differs from your Site Health information requested above? Such errors may include REST endpoint references.

    Let me know if you have any questions with the above. Thank you.

    Hello James Osborne,

    I hope you’re doing well. I’m writing on behalf of Mr. Faruk Bey, whom I support with SEO. He is experiencing an issue with his website where, after installation, the standard functionalities fail to load and instead display the error shown in the attached image.

    https://hizliresim.com/cuh01t8

    https://hizliresim.com/72qqhe0

    Could you please look into this as soon as possible and provide any guidance or assistance to resolve the issue?

    Thank you for your prompt support.

    Best regards,

    Plugin Support James Osborne

    (@jamesosborne)

    Hi @uralayazcelik,

    Certainly we’d be happy to assist you with this “site not found” error. If you didn’t already perform a plugin reset, this can ensure you can complete Site Kit set up once more, however, all previously connected administrators will need to go through the set up process once more, and all previously connected modules will also have to be connected.

    If you encounter any further issues after performing this step, please open an individual support topic and we can communicate from there as opposed to here in a separate support topic. Thank you!

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 5 replies - 1 through 5 (of 5 total)

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