google_api_connection_fail

  • Resolved angieu44

    (@angieu44)


    2 years, 9 months ago

    I’m trying to check out my website insgihts, but for some reason i’m getting this messsage: Looks like your site is having a technical issue with requesting data from Google services, (google_api_connection_fail)

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    2 years, 9 months ago

    Thanks for reaching out @angieu44. This message can occur if there is something blocking access to the Site Kit service. This could be at host or browser level. So we can determine more on this, please share the following:

    1. Your Site Health information. You can use this form to share privately if preferred. 
    2. Do you see any warnings or errors when checking your Site Health status (Tools > Site Health > Status), which differs from your Site Health information requested above? Such errors may include cURL or REST references, both used by Site Kit. Feel free to share a screenshot of your Site Health status if you wish.

    Let me know if you have any questions with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    2 years, 9 months ago

    I’m just following up with you to check whether the error remains? If so please share the information requested above and we can investigate further.

    Plugin Support James Osborne

    (@jamesosborne)

    2 years, 9 months ago

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 3 replies - 1 through 3 (of 3 total)

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