• Resolved ftcytime

    (@ftcytime)


    This is my first time installing Site Kit. But I got this error immediately. How can I solve it? Thank you..

    Error: google_api_connection_fail problem

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Hi @ftcytime,

    Thanks for getting in touch, and sorry to hear you’ve been unable to successfully set up Site Kit. As there can be various causes for this please share the following and we can investigate this further:

    1. Your Site Health information. You can use this form to share privately if preferred.
    2. What is your current location?
    3. Are you able to complete set up from this disposable WordPress site?

    Let me know if you have any questions with the above.

    Thread Starter ftcytime

    (@ftcytime)

    Hi James,

    Thank you so much for replying so quickly.

    1. I have submitted the form.
    2. I am in Hong Kong but the server is in Shanghai.
    3. I think so. I went through the set up. It shows that I have connected to Search Console and PageSpeed.

    Thank you.

    Plugin Support James Osborne

    (@jamesosborne)

    Many thanks for the update. Unfortunately if your site is hosted in Shanghai there are regional restrictions on Google services, with such errors expected. This is particular true if you have no problems in setting up Site Kit on the disposable site, ruling out your own location, browser or device related issues.

    As Google services are blocked from where your site is hosted unfortunately I don’t have any workaround to bypass such restrictions.

    Thread Starter ftcytime

    (@ftcytime)

    Hi James.

    Thank you. I am not familiar with the extent Google is blocked there. Sorry for bothering you. Thank you so much for your time.

    Plugin Support James Osborne

    (@jamesosborne)

    No problem, happy to assist. Best of luck with your site.

Viewing 5 replies - 1 through 5 (of 5 total)

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