GooglePay Error

  • Resolved backo

    (@backo)


    1 year ago

    Hi, after updating to the newest version of plugin the GooglePay is not working. The error it gives is “There was a problem with the provided billing address: is required, is required”.

    I need help with this ASAP as customers can’t use GooglePay now and it’s our most used payment gateway.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support LovingBro (woo-hc)

    (@lovingbro)

    1 year ago

    Hi @backo,

    Thanks for reaching out to the WooPayments forum! I understand that Google Pay stopped working after the latest plugin update and is now showing a billing address error. That’s understandably urgent—especially since it’s your most used payment method and it’s directly affecting your customers’ ability to check out.

    I tried to test your site at http://eskimolearnearn.com, but I wasn’t able to access the cart or checkout flow without logging into a customer account. To help us investigate further, could you please share the following:

    1. A screen recording of the issue so we can see exactly where and how the error is appearing.
    2. Your System Status Report from WooCommerce → Status → Get system report (you can paste it at https://pastebin.com or https://quickforget.com).
    3. Any relevant WooPayments error logs from WooCommerce → Status → Logs, especially from around the time the issue occurred.

    Once we have this information, we’ll be able to dig deeper and help get Google Pay working again for your store. Looking forward to your update!

    Plugin Support Feten L. a11n

    (@fetenlakhal)

    12 months ago

    Hi there,

    It’s been a little while since we last heard from you, so I’ll mark this as resolved. Reach out anytime if you’d like to revisit this!

    Apart from this, if you’re happy with our plugin and the support you’ve received, we’d really appreciate a review: https://ww.wp.xz.cn/support/plugin/woocommerce-payments/reviews/#new-post

Viewing 2 replies - 1 through 2 (of 2 total)

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