• Resolved winterstreet

    (@winterstreet)


    We are using the image stack gallery with it set to use the full size image, in Chrome some of the images appear grainy. On Firefox and Safari they look fine. If you drag the image off in Chrome it’s actually a smaller image size than what is being used by Firefox. Is this something you know about? Or any way to fix it?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter winterstreet

    (@winterstreet)

    I have to think you’re familiar with this, but just in case this might help https://chatgpt.com/share/68129ec4-37dc-8010-afdc-80351099d7d0

    But when I disabled the srcset everywhere with:
    add_filter(‘wp_calculate_image_srcset’, ‘__return_false’);

    That fixed the problem, but that seems like a bad solution.

    Thread Starter winterstreet

    (@winterstreet)

    The issue was happening with images where it was showing a vertical portion of a horizontal image. If we crop the images the same proportions that the gallery is using then the issue goes away. This page has the type of gallery we’re using https://bffyouth.org/who-we-are/, the issue was on the tallest vertical images. So we’ll just crop the images, but the issue still exists.

    Plugin Support Eugene White

    (@eugenewhite)

    Hello there! 

    Firstly, I’m sorry to hear that you faced such an issue with our Getwid plugin, and I apologize for the delayed response. 

    However, we haven’t received similar complaints from other customers, so we were not aware of this “known behavior” as described by ChatGPT. I also checked the Image Stack Gallery block on my website using different browsers, including Chrome, and I didn’t encounter the issue you mentioned, despite trying various styles and image sizes. 

    Could you please confirm if the issue is still relevant? If so, could you provide more details on how to reproduce it, such as the image size, style, and a link to (if selected)? Thank you!

    Thread Starter winterstreet

    (@winterstreet)

    At this point it kind of works since we’ll just crop them so that it works fine. Not so useful for having some people (our client’s staff) update galleries since you have to use a photo editor to get it right. But for me at least, it’s resolved.

Viewing 4 replies - 1 through 4 (of 4 total)

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