Plugin Support
qtwrk
(@qtwrk)
please provide the report number , you can get it in toolbox -> report -> click “send to LiteSpeed”, and also please indicate where is that Graphina
Plugin Support
qtwrk
(@qtwrk)
thanks, once you clicked the send button , it will generate you a 8-letter string, please share me that , so I can locate your report.
Thanks. Here it is : EKYDJAET
Plugin Support
qtwrk
(@qtwrk)
I asked “please indicate where is that Graphina” , but seems you did not reply me on that , please let me know where that is or how it looks like ?
Here it is but it will work fine now. I have switched off JS settings on LiteSpeed : https://nemred.fr/#marketing-digital-chiffres
But I’d like to be able to turn JS settings on again (Page optimization > JS settings)
What it did is that it worked on desktop when I was logged in as an admin but did not work either when on mobile device. That did not affect tables documents generated by Graphina but only graphs/pies and so on.
Plugin Support
qtwrk
(@qtwrk)
which JS options you’ve turned off ?
Page optimization > JS Settings > 1. JS MINIFIER OFF ; 2. JS COMBINER OFF : 3. Combine in line and external JS OFF
Plugin Support
qtwrk
(@qtwrk)
please try enable them back one by one , to narrow down which one caused the issue, then we will see what to do next.
Oh I did that already and the three of them cause the issue… Only when they are off can I use Graphina properly. Wouldn’t be easier to just add an exception for Graphina ? And if so what and where to add it ?
Plugin Support
qtwrk
(@qtwrk)
please try add keyword as graphina into Page Optm -> Tuning -> JS Excludes , then purge all.
I emptied all caches (browsers/website) and it seems to work. Thanks a lot
Romain
It’s been a few days and it works great Thanks again
