Hello @onsharp,
Please, do the following:
• WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings → set the options “Encode contact data” and “Check email before POST request” to “Off” → Save Changes.
Then clear your website cache. Make sure that the website cache is 24 hours or less.
It should fix the issue. Did it help?
Hello,
I’ve adjusted those settings, and I will have my client test. I’ll report back on how it goes. Thanks for the quick response!
Mike
Hello,
She hasn’t received any more of the *** Forbidden. You sent forms too often. Please wait a few minutes. *** messages, but she did receive this message.
“We’ve got an issue: *** Unknown response from https:Umoderate2.cleantalk.org/api2.0: cURL error 28: Failed to
connect to moderate2.cleantalk.org port 443 after 5202 ms: Connection timed out Anti-Spam service cleantalk.org
***. Forbidden. Please, enable Javascript. Anti-Spam by Clean Talk.”
Is there another setting I can check?
Mike
Thank you for the updates.
Could you please tell us the web form URL? We would like to test it and check the Anti-Spam logs from the website. We also may need the email or IP of your client.
You can create a personal ticket if you do not want to post this information here: https://cleantalk.org/my/support/open.
A personal ticket was created.
Thank you.
Let’s continue in the Ticket #41874.
Hello.
We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
If you need further support, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.
