pCloud upload stops functioning as soon as subscription ends

  • pol

    (@pscolv)


    2 years, 6 months ago

    Too bad that I cannot backup anymore, as soon as my subscription is ending.

    I understand not receiving new “Pro” updates, but it’s not fair to prevent uploads.

    Will look into other solutions,

    Pascal.

    • This topic was modified 2 years, 6 months ago by pol.
    • This topic was modified 2 years, 6 months ago by pol.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support vupdraft

    (@vupdraft)

    2 years, 6 months ago

    Hi,

    Loosing access to Premium features once your subscription has expired is common practice. For example, if I stop paying my gym subscription, I can no longer attend classes. It doesn’t mean I can attend the ones I attended before but not any new ones.

    Thread Starter pol

    (@pscolv)

    2 years, 6 months ago

    Hi,

    Thanks for your akward comparison, but I maintain that’s it’s not a fair commercial practice to break a functionality without any technical reason.

    I understand that I cannot upload new versions of the premium plugin anymore, but limiting the functionality of the current version installed on my website, although it doesn’t require neither processing nor memory space on your end, is not right.

    • This reply was modified 2 years, 6 months ago by pol.
    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    2 years, 5 months ago

    Hi,

    I believe my colleague misunderstood what you were saying. UpdraftPlus does not contain any mechanism for removing functionality in the currently-installed version when you no longer have an active subscription; you can keep your installed version forever, and there is no code in there that locks features if you do not renew.

    If for some reason your pCloud uploads no longer work for you in the Premium version, that is not because of any such mechanism in UpdraftPlus. Unfortunately, though, it is the case that you cannot access our paid support channel if you are not an active customer, so the only way to investigate why you were having a problem is if you become a customer again in future.

    David

Viewing 3 replies - 1 through 3 (of 3 total)

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