Great Plugin, minor issue

  • John

    (@artcodedesigner)


    9 years, 5 months ago

    I just installed this plugin and it made the entire site secure. Thank you! I do have one issue – no one can log back into the Dashboard anymore. I tried disabling the plugin folder via FTP, but the SSL is still there. And we can’t reset our passwords either, it’s like WordPress is refusing to recognize any accounts to do a reset. What am I missing? Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • bdbrown

    (@bdbrown)

    9 years, 5 months ago

    Thanks for leaving a review for this plugin. If you have problems or questions regarding the plugin functionality please post a topic in the plugin support forum:
    https://ww.wp.xz.cn/support/plugin/really-simple-ssl/

    Plugin Contributor Rogier Lankhorst

    (@rogierlankhorst)

    9 years, 5 months ago

    To deactivate the plugin you need to run the deactivation script:
    https://really-simple-ssl.com/knowledge-base/uninstall-websitebackend-not-accessible/

    But if you can see the login page without issues, it does not seem likely the SSL on your site blocks you from logging in. Do you have a security plugin that could block you from logging in?

    Could you give me some more info on the error you are seeing when you try to log in?

    You can post it as a new item on the support forums, which might help others who run into the same issue.

    Thread Starter John

    (@artcodedesigner)

    9 years, 4 months ago

    Thanks! I found that the issue was the other security plugin. Once deactivated, we were able to log back in.

    All our pages on our website shows as secure, and this is great for giving customers added trust! Great plugin! And fast support!

    Thank you!

    • This reply was modified 9 years, 4 months ago by John.
Viewing 3 replies - 1 through 3 (of 3 total)

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