Great Software with great support

I played with other stand alone helpdesk software, and looked at other WP plugins. I chose this because it seemed to suit my needs. I started out as just wanting a trouble ticket system. I purchased the addons because I needed Email Piping. I ended up using most of the addons. I had a problem early on caused by another plugin. I opened a ticket and got a pretty quick response. I am now using most of the plugins from the addon package. Great stuff.