• Resolved bendwallace

    (@bendwallace)


    I have created a successful donation page with version 3.x on a website I created last year. I am trying to do it again on a different website I have created. I installed the latest GiveWP 4.x plug-in. I created a campaign but when I edit the form the new designer shows a blank screen with a spinning icon and a label “preparing form.” I can select build and edit the form. But when I try to view it, the page has no form content. I checked it out on my original site that has been working (which now has the newest plugin), and the designer also gets the spinning icon. I have tried clearing cache and uninstalling GiveWP and recreating with the same results.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ginger Coolidge

    (@gscoolidge)

    Hello @bendwallace ,

    Glad you reached out, happy to help.

    From what you are describing that is usually due to a plugin conflict or service configuration of some sort. The first step is to get more information about your site in general, to do this, can you send us your system information please?

    To do this, navigate to GiveWP > Tools > System Info (tab), click the button to Get System Report and copy/paste ALL of the text in your reply to us here.  This is a (silent) screen video showing you were to find this information in your WordPress admin: https://www.loom.com/share/28139090d53c4fb5a26ea11dd04d0227

    Thanks in advance! We look forward to guiding you to a resolution here 🙂

    Thread Starter bendwallace

    (@bendwallace)

    Thank you for your reply. I have made some progress since my post but not quite there. This morning I turned off almost all plug-ins. Then I was able to view the form in the designer. I published it but was not able to view it. I tried clearing browser cache and tried another browser. When I tried my iPhone on the site the form comes up. But after trying several things it still will not come up in the browser (viewing or live).

    The page comes up but is blank where the donate form should be. Here is the link:

    https://www.tcfnorthportfl.org/donations/lovedonationform/

    Here is the system report:

    WordPress Environment

    Home URL: https://www.tcfnorthportfl.org
    Site URL: https://www.tcfnorthportfl.org
    WP Version: 6.8.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    Permalink Structure: /%postname%/
    Show on Front: page
    Page on Front: Home (#19)
    Page for Posts: Unset
    Table Prefix Length: wp_wvrd22_
    Table Prefix Length: 10
    Table Prefix Status: Acceptable
    Admin AJAX: Accessible
    Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, upgraded Server Environment

    Hosting Provider: DBH: mysql.tcfnorthportfl.org, SRV: www.tcfnorthportfl.org
    TLS Connection: Connection uses TLS 1.3
    TLS Connection: Probably Okay
    Server Info: Apache
    PHP Version: 8.2.26
    PHP Post Max Size: 512 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    PHP Max Upload Size: 512 MB
    cURL Version: 7.81.0, OpenSSL/3.0.2
    SUHOSIN Installed: –
    MySQL Version: 8.0.41
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    gzip: ✔
    GD Graphics Library: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔ GiveWP Configuration

    GiveWP Version: 4.13.0
    GiveWP Cache: Enabled
    Database Updates: All DB Updates Completed.
    Database Updates: All Database Migrations Completed.
    Database Tables: ✔ wp_wvrd22_give_donors✔ wp_wvrd22_give_donormeta✔ wp_wvrd22_give_comments✔ wp_wvrd22_give_commentmeta✔ wp_wvrd22_give_sessions✔ wp_wvrd22_give_formmeta✔ wp_wvrd22_give_sequential_ordering✔ wp_wvrd22_give_donationmeta✔ wp_wvrd22_give_revenue✔ wp_wvrd22_give_migrations✔ wp_wvrd22_give_log
    GiveWP Cache: Enabled
    GiveWP Cache: ✔New Donation✔Donation Receipt✔Donation Processing Receipt✔New Offline Donation✔Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access
    Upgraded From: –
    Test Mode: Enabled
    Currency Code: USD
    Currency Position: Before
    Decimal Separator: .
    Thousands Separator: ,
    Success Page: https://www.tcfnorthportfl.org/donation-confirmation/
    Failure Page: https://www.tcfnorthportfl.org/donation-failed/
    Donation History Page: https://www.tcfnorthportfl.org/donor-dashboard/
    GiveWP Forms Slug: /donations/
    Enabled Payment Gateways: Test Donation, Offline Donation
    Default Payment Gateway: Test Donation
    PayPal IPN Notifications: N/A
    Donor Email Access: Enabled
    Stripe Webhook Notifications: N/A
    Platform Fee Amount: 2% Active GiveWP Add-ons Other Active Plugins

    DreamHost Panel Login: by DreamHost, danielbachhuber – 1.0.0
    Elementor: by Elementor.com – 3.33.0
    UpdraftPlus - Backup/Restore: by TeamUpdraft, DavidAnderson – 1.25.8
    WP Fastest Cache: by Emre Vona – 1.4.1
    WPForms Lite: by WPForms – 1.9.8.4
    WP Mail SMTP: by WP Mail SMTP – 4.6.0 Inactive Plugins

    Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.5
    All in One SEO: by All in One SEO Team – 4.8.9
    Duplicate Page: by mndpsingh287 – 4.5.6
    EWWW Image Optimizer: by Exactly WWW – 8.2.1
    Image Optimizer - Compress, Resize and Optimize Images: by Elementor.com – 1.6.9
    Spectra: by Brainstorm Force – 2.19.15
    Starter Templates: by Brainstorm Force – 4.4.41
    WP-Optimize - Clean, Compress, Cache: by TeamUpdraft, DavidAnderson – 4.3.0 Theme

    Name: Astra
    Version: 4.8.1
    Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme

    Thank you.

    Plugin Support Ginger Coolidge

    (@gscoolidge)

    Hello again,

    Thanks for the system information! I see the issue now.

    You’ve come across a bug that occurs with some themes, especially when they are used in the full site editing format. Astra is one of those and applies in your configuration here.

    The workaround is to add this CSS to your global CSS settings, and that should to the trick.

    .root-data-givewp-embed {
    width:100%;
    }

    Here is a link to the bug report for reference, as well as another support post who encountered the same issue and discovered the workaround as well.

    https://givewp.featureos.app/p/vfb-some-themes-cause-forms-to-be-hidden

    https://ww.wp.xz.cn/support/topic/givewp-form-renders-width-1px/#post-18626818

    Thread Starter bendwallace

    (@bendwallace)

    Thank you Ginger! That fixed the problem. – Ben

Viewing 4 replies - 1 through 4 (of 4 total)

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