Hello @bendwallace ,
Glad you reached out, happy to help.
From what you are describing that is usually due to a plugin conflict or service configuration of some sort. The first step is to get more information about your site in general, to do this, can you send us your system information please?
To do this, navigate to GiveWP > Tools > System Info (tab), click the button to Get System Report and copy/paste ALL of the text in your reply to us here. This is a (silent) screen video showing you were to find this information in your WordPress admin: https://www.loom.com/share/28139090d53c4fb5a26ea11dd04d0227
Thanks in advance! We look forward to guiding you to a resolution here 🙂
Thank you for your reply. I have made some progress since my post but not quite there. This morning I turned off almost all plug-ins. Then I was able to view the form in the designer. I published it but was not able to view it. I tried clearing browser cache and tried another browser. When I tried my iPhone on the site the form comes up. But after trying several things it still will not come up in the browser (viewing or live).
The page comes up but is blank where the donate form should be. Here is the link:
https://www.tcfnorthportfl.org/donations/lovedonationform/
Here is the system report:
WordPress Environment
Home URL: https://www.tcfnorthportfl.org
Site URL: https://www.tcfnorthportfl.org
WP Version: 6.8.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Home (#19)
Page for Posts: Unset
Table Prefix Length: wp_wvrd22_
Table Prefix Length: 10
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, upgraded Server Environment
Hosting Provider: DBH: mysql.tcfnorthportfl.org, SRV: www.tcfnorthportfl.org
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: Apache
PHP Version: 8.2.26
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
PHP Max Upload Size: 512 MB
cURL Version: 7.81.0, OpenSSL/3.0.2
SUHOSIN Installed: –
MySQL Version: 8.0.41
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
gzip: ✔
GD Graphics Library: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ GiveWP Configuration
GiveWP Version: 4.13.0
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: All Database Migrations Completed.
Database Tables: ✔ wp_wvrd22_give_donors✔ wp_wvrd22_give_donormeta✔ wp_wvrd22_give_comments✔ wp_wvrd22_give_commentmeta✔ wp_wvrd22_give_sessions✔ wp_wvrd22_give_formmeta✔ wp_wvrd22_give_sequential_ordering✔ wp_wvrd22_give_donationmeta✔ wp_wvrd22_give_revenue✔ wp_wvrd22_give_migrations✔ wp_wvrd22_give_log
GiveWP Cache: Enabled
GiveWP Cache: ✔New Donation✔Donation Receipt✔Donation Processing Receipt✔New Offline Donation✔Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access
Upgraded From: –
Test Mode: Enabled
Currency Code: USD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://www.tcfnorthportfl.org/donation-confirmation/
Failure Page: https://www.tcfnorthportfl.org/donation-failed/
Donation History Page: https://www.tcfnorthportfl.org/donor-dashboard/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: Test Donation, Offline Donation
Default Payment Gateway: Test Donation
PayPal IPN Notifications: N/A
Donor Email Access: Enabled
Stripe Webhook Notifications: N/A
Platform Fee Amount: 2% Active GiveWP Add-ons Other Active Plugins
DreamHost Panel Login: by DreamHost, danielbachhuber – 1.0.0
Elementor: by Elementor.com – 3.33.0
UpdraftPlus - Backup/Restore: by TeamUpdraft, DavidAnderson – 1.25.8
WP Fastest Cache: by Emre Vona – 1.4.1
WPForms Lite: by WPForms – 1.9.8.4
WP Mail SMTP: by WP Mail SMTP – 4.6.0 Inactive Plugins
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.5
All in One SEO: by All in One SEO Team – 4.8.9
Duplicate Page: by mndpsingh287 – 4.5.6
EWWW Image Optimizer: by Exactly WWW – 8.2.1
Image Optimizer - Compress, Resize and Optimize Images: by Elementor.com – 1.6.9
Spectra: by Brainstorm Force – 2.19.15
Starter Templates: by Brainstorm Force – 4.4.41
WP-Optimize - Clean, Compress, Cache: by TeamUpdraft, DavidAnderson – 4.3.0 Theme
Name: Astra
Version: 4.8.1
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme
Thank you.
Hello again,
Thanks for the system information! I see the issue now.
You’ve come across a bug that occurs with some themes, especially when they are used in the full site editing format. Astra is one of those and applies in your configuration here.
The workaround is to add this CSS to your global CSS settings, and that should to the trick.
.root-data-givewp-embed {
width:100%;
}
Here is a link to the bug report for reference, as well as another support post who encountered the same issue and discovered the workaround as well.
https://givewp.featureos.app/p/vfb-some-themes-cause-forms-to-be-hidden
https://ww.wp.xz.cn/support/topic/givewp-form-renders-width-1px/#post-18626818
Thank you Ginger! That fixed the problem. – Ben