Hi @freddyee
I am sorry to hear about this. It might be a temporary error.
Please follow our guide here in order to check this further and avoid us to access the system.
If the issue remains, I recommend you create a ticket through our support page here.
Let me know if you need further assistance. I’ll be happy to help.
Best regards,
Ioanna
Some of the pictures optimized, but there’s a few that don’t, I click on “Optimize”, it goes like “Optimizing” on the button, but then nothing happens.
Help please.
Hey @freddyee,
Sorry you’re still having issues with a few of your images!
One thing you could try is to download the original copies of the images, then re-upload them and see if they’ll optimize. Occasionally, the metadata for images doesn’t get properly set in your database and that can sometimes prevent image optimization from happening for specific images.
Let me know if you need further assistance. I’ll be happy to help.
Best regards,
Joseph
