Guest Fields

  • Resolved markj3nko

    (@markjenkins1)


    9 years, 4 months ago

    Hello,

    Great plugin!

    I am however having an issue with the fields that guests can see when trying to raise a ticket. They are smaller and you can barely see what you’re typing, on the category field when you select the dropdown, you can’t see what you’ve selected.

    Keep up the good work guys!

    Thanks, Mark

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter markj3nko

    (@markjenkins1)

    9 years, 4 months ago

    Also i would like to know if it’s possible to remove the Recaptcha feature on the guest view?

    Thanks!
    Mark

    Plugin Author Pradeep Makone

    (@pradeepmakone07)

    9 years, 4 months ago

    Hi there,

    Please edit page in text mode where you inserted shortcode and make sure that shortcode [wp_support_plus] is not enclosed by HTML elements like code, small etc.

    Plugin Author Pradeep Makone

    (@pradeepmakone07)

    9 years, 4 months ago

    Also i would like to know if it’s possible to remove the Recaptcha feature on the guest view?

    No, it is not possible to remove this. This is spam presentation functionality and we can not compromise with security.

    Thread Starter markj3nko

    (@markjenkins1)

    9 years, 4 months ago

    Hello,

    I have inserted the shortcode in text mode and the page appears the same.

    The page appears fine for a user that is logged in, however when viewing the page as a guest the issue occurs.

    Thanks,
    Mark

    Thread Starter markj3nko

    (@markjenkins1)

    9 years, 4 months ago

    Also i would like to know if it’s possible to remove the Recaptcha feature on the guest view?

    No, it is not possible to remove this. This is spam presentation functionality and we can not compromise with security.

    Thank you for replying to this.

    Thread Starter markj3nko

    (@markjenkins1)

    9 years, 3 months ago

    For anyone experiencing an issue with the guest view you can edit this by inserting the below custom css in the editor in the backend of the plugin.

    support_bs .form-control {
    height: 100%;
    }

    For some reason the guest fields were minimised and could not be read when text was entered.

    This resolved the issue.

    Thanks,
    Mark

Viewing 6 replies - 1 through 6 (of 6 total)

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