Happy Form timeout when testing

  • Resolved pheck

    (@pheck)


    4 years, 4 months ago

    Hello!

    I installed Cleantalk on my customer website. When trying to test the functionality with the address [email protected], the contact form at https://laurafuenfstueck.com/contact/ doesn’t display the Cleantalk Spam message as it is on other sides, but the form just times out and doesn’t come back. The customer uses Happyforms as a contact form plugin – couldn’t find any entries here in the forum related to Happyforms.

    Any idea?

    Cheers Peter

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support amagsumov

    (@amagsumov)

    4 years, 4 months ago

    Hello Peter,

    Thank you for your feedback.

    We are going to test the Happyforms plugin in our environment.

    It may take 1-2 business days.

    We’ll contact you as soon as we finish.

    Plugin Support amagsumov

    (@amagsumov)

    4 years, 4 months ago

    Hello Peter,

    We’ve fixed the issue.

    Please, reinstall the plugin. ( https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip )

    Here is a guide for you:

    1. Go to WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Anti-Spam by CleanTalk” —> Deactivate.
    3. After the automatic page refreshing find the plugin again “Anti-Spam by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
    4. Download the plugin archive from the link above.
    5. Go to Plugins —> Add New —> Upload Plugin.
    6. Choose the downloaded archive and press “Install Now”.

    All the changes will be included in the next stable release.

    Best wishes.

    Thread Starter pheck

    (@pheck)

    4 years, 4 months ago

    Thanks – that works. But a little bit different as on other sites, I made with Elementor and using the Elementor form. With Happyforms, the form completely disappears, just posting the “Forbidden” message instead – nevertheless, better as before and OK to use it now!

    Cheerrs

    Peter

    • This reply was modified 4 years, 4 months ago by pheck.
    SergeM

    (@serge00)

    4 years, 4 months ago

    You are welcome, Peter!

Viewing 4 replies - 1 through 4 (of 4 total)

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