Happy newbie

  • upfeiffer

    (@upfeiffer)


    2 years, 8 months ago

    OptinMonster, as a tool, is user-friendly and intuitive. The only reason I didn’t give the plugin a 5-star review is because some of its tutorials and guides are a bit dated and don’t accurately represent the step-by-step process, in particular when it comes to integrations with other apps (e.g., mailchimp), or the tutorials aren’t sufficiently clear. The good news is that customer support is swift to reply and provide solutions even when not available by chat, making fixes when needed and providing videos and screenshots for future reference. Not to mention they are friendly and knowledgeable. Special shout-out to Alyssa who is outstanding.

    • This topic was modified 2 years, 8 months ago by upfeiffer.
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  • PC

    (@pranayachaudhary)

    2 years, 8 months ago

    Hi @upfeiffer

    Thanks for taking the time to share your feedback with us regarding the documentation. I will pass it on to the team so we can make them even better.

    We’re thrilled to know that your recent support experience with Alyssa was amazing.

    If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

    Thanks again for your kind words and for being the best part of OptinMonster!

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