Has never displayed my posts properly

  • Resolved HenriettePP

    (@henriettepp)


    8 years, 8 months ago

    It’s totally stuffed. I always update the plug-in when required. At the moment it looks totally wrong with a tiny window where you can’t see the post at all. The feed never used to updated my posts properly in the past although currently it has the latest posts. Lots of problems.
    Please help sort this out. Thanks so much.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor WD Support

    (@wdsupport)

    8 years, 8 months ago

    Hi, @henriettepp!

    Thanks for posting about this!
    Regarding the dimensions of Facebook feed, could you please edit your widget and change width and height? Have a look at this screenshot.

    As for updating the feed, please check the value of Feed autoupdate interval option on Facebook Feed WD > Settings page, and mention it here.

    Thanks! Have a good day!

    Thread Starter HenriettePP

    (@henriettepp)

    8 years, 8 months ago

    Hi WD Support,
    Thank you for your help. The feed autoupdate interval is set to 1hr 30min.
    As for the width and height of the widget, it is already set to 100×100.
    Not sure why it’s not working properly. Any other suggestions?….

    Thread Starter HenriettePP

    (@henriettepp)

    8 years, 8 months ago

    I got the size figured out, now have it set to 400×300 and it looks ok.

    Thread Starter HenriettePP

    (@henriettepp)

    8 years, 8 months ago

    The feed still isn’t showing the most recent posts though.

    Plugin Contributor WD Support

    (@wdsupport)

    8 years, 8 months ago

    Hi, @henriettepp!

    Could you please, submit a support ticket so that our development team have a closer look at the described issues? Please contact our support team using this form (select “I have a pre-sales question” and the form will appear).

    Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thread Starter HenriettePP

    (@henriettepp)

    8 years, 8 months ago

    It actually looks like it’s working now, maybe it just needed a bit of time to catch up. I won’t do a support ticket this time but if it happens again then I know what to do.
    Thank you so much for your assistance.

    Thread Starter HenriettePP

    (@henriettepp)

    8 years, 8 months ago

    Resolved for now.

Viewing 7 replies - 1 through 7 (of 7 total)

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