Plugin Support
Fotis
(@markwaregr)
Hi there,
Can you please check for plugin conflicts first like described here https://www.cssigniter.com/kb/checking-for-plugin-conflicts/
Does the issue persist?
I have checked, the conflict poped up without me installing a new plugin. Anyway I deactivated and activated all again, and the plugin still doesn’t work from the beginning
Plugin Support
Fotis
(@markwaregr)
Hi,
can you please reactivate AudioIgniter and replace the shortcode you have with this
[ai_playlist id="6326"]
Which is the correct one. Then can you send me here so I can check the Audio source and why it is not loading
Done! I have activated and changed the shortcode, and it is still the same 🙁
Plugin Support
Fotis
(@markwaregr)
Great, can you now disable all other plugins you have active and keep only the AudioIgniter?
Also can you add this
https://tabaska.ru/wp-content/uploads/2021/07/Little-Writer.mp3
as your media for playback like this https://prnt.sc/1c7hshn
Plugin Support
Fotis
(@markwaregr)
I tested the audio file in a local installation and it works fine.
Can you please test three things please
– Switch temporary themes and let me know if the issue persist
– Make sure you have the Latest AudioIgniter version
– Send me a screenshot of your Playlist like this https://prnt.sc/1c7pkpq
I changed the theme, and the player looks the same.
I have the latest version of AudioIgniter
Here is the screenshot https://prnt.sc/1c7wwql
Plugin Support
Fotis
(@markwaregr)
Sorry about the delay, we’re working to resolve your issue and we think the issue comes from a combination of the database collation, your encoding, and something about the Ajax request in WordPress that fetches the data, we’re trying to replicate your website locally with a Cyrillic database collation and we’ll get back to you asap.
