Also, I tried to create a new form using the Simple Contact Form template. All I get is a “Loading” message and a spinning circle of dots. So, wpforms doesn’t seem to be working at all. Any solutions?
P.S. I’m using WordPress 5.4.
Hi @hennesseystealth,
When you get the chance, could you check that you’re using the latest version of WPForms Lite (currently 1.5.9.5)?
If you are using the latest version of WPForms Lite, could you please try using the steps in WPBeginner’s detailed guide on troubleshooting WordPress to see if it helps resolve the issue?
Thanks!
Yes, using 1.5.9.5. Following the troubleshooting did not solve the issue.
Hi @hennesseystealth,
Thanks for the update.
When you get the chance, could you check if there are any error message in the browser console when you click on the ‘Save’ button in the form builder? If so, please share a screenshot of the error message with us if possible.
In case it helps, here’s a guide on how to open the browser console.
Thanks!
DevTools failed to parse SourceMap: https://wwk.com/wp-content/plugins/wpforms-lite/assets/js/purify.min.js.map
Followed by a repeating console statement:
load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,jquery-ui-core,utils,underscore,wp-util,moxiejs,plupload,jquery-ui-widget,jquery-ui-mouse,jquery-ui-s&load[chunk_1]=ortable,jquery-ui-draggable&ver=5.4:4 POST https://wwk.com/wp-admin/admin-ajax.php 500
Since this is showing a 500 error and I am not having any other server issues with WP or any other program, I am not sure how to fix this. It is only a wpforms problem.
Looking like a conflict with the plug-in Calculated Fields Form. When I deactivated that plug-in I was able to save the form; however, when I reactivate it the wpforms redirect URL doesn’t work with a page using Calculated Fields. The redirect just takes you back to the original page that has the wpforms content.
Hi @hennesseystealth,
Thanks for the update!
It looks like there could be a plugin conflict with the Calculated Fields form. However the 500 error could also indicate that the server has run out of memory when trying to access the AJAX script (which allows the form to save without refreshing the page) is not being allowed to load.
You could reach out to your site host to share details regarding this issue and ask them to adjust the memory limits to see if it resolves the issue.
Hope this helps!
Thanks for the tip. I also found that CFF didn’t like the syntax of the URL redirect. I changed the syntax and it now works, but I am having other strange issues with WP5.4 like the Media Library not loading and the Cloudflare plug-in settings not loading. I hope it is all associated with memory.
Hi @hennesseystealth,
For other site issues like these you may want to get in touch with your site developer or hosting provider so they can help take a closer look into your site.
I wanted to let you know that the issues seem to all have been a memory issue. Here is what we found out:
I found the 500 errors in the Apache log, and out-of-memory errors in the PHP log. The PHP configured memory limit was 32MB, although there was an 8MB reserve amount. I increased the memory limit to 128MB and all the issues disappeared.
Thanks again for all your help. Others were telling me to reinstall WP5.4 from scratch, which would have been a royal pain.
Hi @hennesseystealth,
Glad to hear you’ve got it sorted, and thanks for letting us know! 🙂
