I have been doing some testing and on this form:
https://reattaridge.org/reatta-ridge-owners-association-acc-request/ the issue seems to be related to the textarea tool. I created another form and once I added that field the form does not submit correctly, it times out and I get an error – “An error occurred while processing the form. Please try again”
I will also test some of the other forms, most do not have the textarea field but are still failing to submit.
Unfortunately, I have not received a response on this from Forminator and even submitted a couple of requests online to the sales team about upgrading to Pro to try and get this resolved but no response after several hours. That being the case, guess I will investigate some other options.
All I can say about this product is that it worked great until it didn’t. Something must have gone wrong with an update; it had worked for months but started erroring out when submitting most forms. I see that there was an update 5 days ago. I can’t deal with these type issues, especially with no response from support or the sales team.
HI @txtechman
I hope you’re well today!
I’m sorry for the delayed response but please note that we need to respond to all the topics and sometimes there’s more questions than usually – which make take a bit more time. We are not able to provide “real time” support here and while I can assure you we’ll always do our best to respond as fast as possible, I’d appreciate some patience.
As for the issue itself:
I tested the form and at first, I couldn’t even access the page due to GoDaddy’s firewall blocking my country. Using VPN I was able to open the form and try to submit it.
It resulted with “504 Gateway Timeout” error on ajax request and a look into HTTP response in browser console shows this response from server:
“Request is taking too long to respond
Origin server not responding or too busy
GoDaddy Network blocked by Origin Firewall”
The last line here is important and suggests that “something” is blocking GoDaddy netwrok entirey – your site being hosted with GoDaddy. Usually, it means that there were some security settings updated on site or server that causes blocking either certain IPs or certain requests types.
It’s quite likely that WAF/firewall is falsely considering HTTP requests (related to form submission) as possibly insecure/malicious. The recent update didn’t bring anything to the plugin that would be expected to cause this and such issues are related to security settings.
That being said – did you or your host implemented any additional security rules/tools/precautions on site recently (right before the issue started)? Could you check security/firewall settings on site/server to make sure that
– ‘admin-ajax.php’ requests/access is not blocked fully?
– that your own site’s IP is set to be allowed/bypassed by all security tools?
– is there any additional WAF (or otherwise “request analysis” related) active on site and if so – was it added recently (before the issue started)?
Kind regards,
Adam
Hi @txtechman
We haven’t heard from you in a while, I’ll go and mark this thread as resolved. If you have any additional questions or require further help, please let us know!
Kind Regards,
Kris
