Update: I’m a little bit muddled, now. I just received an email from some (spam) who was able to enter and send via my contact form with hcaptcha. I don’t know what I’m doing wrong, testing it (tested it with firefox, chrome and safari). Happy for all hints.
Hey @cpc6128 – Thanks for reaching out!
I looked into the website, and I was able to replicate the issue wherein the hCaptcha isn’t showing. I looked into the browser console, and I noticed following error message https://a.supportally.com/i/iHQv3e. When you have sometime, can you please check with your hosting provider to see if there’s any security role that’s active that might be causing the issue here?
Or, as an alternative, you can also consider using our reCAPTCHA, or Cloudflare Turnstile integration.
Kindly,
Hey @cpc6128 – We haven’t heard back from you since my previous message, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.
Thanks!
Hello Prashant Rai! Thank you for your help. I made a night shift last night activating the cloudflare captcha, but same problem. I double-checked everything and finally I came to the point like you, that it isn’t a problem of the wpforms plugin but something blocks the communication to the captchas. After several hours of trying to fix it I came to the point that until now I just received spam through the contact plugin. So I throw the complete form out of the site. Usually that’s not my way of problem-solving, but I don’t want to check every week, if the form works, or not.
All the best and thank you!
Hey @cpc6128 – I apologize for the issues that you faced, and in case you’d like to give WPForms a try in the future, please feel free to reach out if you have any questions.
Kindly
