• Resolved dmacc741

    (@dmacc741)


    I added W3 Total Cache Plugin but it made site header height to increase. It appears bigger for the first time but upon reload, it goes back to normal. I removed the plugin but it is still happening. Need some help. Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @dmacc741

    I am sorry about the issue you are experiencing and I am happy to help.
    I can see that you have posted the exact same issue to another caching plugin. Have you been using both plugins at the same time?
    Since you have removed the plugin, try to manually delete the wp-content/cache/ folder and see if the issue persists.
    Please note that using more than one caching solution is not recommended and can cause a lot of conflicts.

    Thread Starter dmacc741

    (@dmacc741)

    There is no cache folder in wp-content. There were some files in w3tc-config folder, I deleted them but the problem persisted. This problem happened when I installed this plugin. Now I’ve deactivated both of them

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @dmacc741

    Thank you for the information. SO both plugins have caused this? Can you please share the screenshot? Have you tried to clear your Browser Cache? I can see that style=”height: 330px;”> and after reload style=”height: 91px;”>. This is not related to W3 Total Cache but just to make sure please follow the steps below:
    1. Purge Cache
    2. Deactivate and Delete Plugin
    3. Check .htaccess File (make backup)
    W3TC will create many directives in the .htaccess file to control caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
    Ensure that no residual entries are leftover in your .htaccess file after deleting the plugin.
    4. Delete wp-content files and folders
    – cache folder
    – w3tc-config folder
    – object-cache.php (if exists)
    – advanced-cache.php (if exists)
    – dbcache.php (if exists)
    – upgrade folder
    5. Delete Cached Files from CDN (if using CDN)
    Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled the minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.

    If the issue continues after the W3 Total Cache is completely removed than the issue is not related to W3 Total Cache.

    Thread Starter dmacc741

    (@dmacc741)

    Solved the problem by adding css but was not able to find why it happened.

Viewing 4 replies - 1 through 4 (of 4 total)

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