Header Sticky does not work (Pro)

  • Matty

    (@nc09meng)


    4 years, 10 months ago

    I have upgraded to Customify Pro, and I have activated the Header Sticky module in Customify Options. But when I try to activate the sticky header in my site’s Customizer, the header does not ever stick. I have been able to make it stick with custom CSS and a separate plugin, but I want to use the theme to make it stick so I have more control. I can’t make the top, main, or bottom header sticky. Also, I’m using Beaver Builder, though I don’t think that should interfere with the sticky header.

    I also haven’t been able to activate the Scroll to Top feature. It seems like maybe it’s the same problem for both modules.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Theme Author PressMaximum

    (@pressmaximum)

    4 years, 10 months ago

    Hi,

    Could you try disabling all your plugins (leave Customify Pro enabled) and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Let me know!

    Thread Starter Matty

    (@nc09meng)

    4 years, 10 months ago

    I disabled all my plugins except Akismet and Jetpack, which can’t be disabled, and Customify Pro, and I cleared my cache and cookies, but the header still isn’t sticking and the scroll to top function doesn’t work. I’ve also commented out all my custom CSS in case that was interfering.

    I’m not sure how this is supposed to function, but when I add a sticky logo, it just expands the header row I’m working in (main in this case) and adds the sticky logo to a new line below the main logo, but the header doesn’t stick. If I save those settings in the customizer, the “sticky” logo appears on the live site exactly as it shows up in the preview and the sticky function doesn’t work.

    Are there other ways to troubleshoot this?

    Thanks for your help and quick reply

    There’s another page with more content in case that helps: capstoneadvisers.com/home-new/

    • This reply was modified 4 years, 10 months ago by Matty.
    • This reply was modified 4 years, 10 months ago by Matty.
    • This reply was modified 4 years, 10 months ago by Matty. Reason: adding more troubleshooting information
    • This reply was modified 4 years, 10 months ago by Matty. Reason: add second site URL
    Thread Starter Matty

    (@nc09meng)

    4 years, 10 months ago

    The header is currently sticky because of my custom CSS–the header sticky customizer option still isn’t working. And neither is the scroll to top option. I can disable the CSS if you need me to do that in order to find a solution to this problem. Otherwise I’ll continue to make do with custom CSS and use a different theme for future projects.

Viewing 3 replies - 1 through 3 (of 3 total)

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