heavy error with jetpack

  • Resolved smamap1

    (@smamap1)


    5 years, 9 months ago

    yesterday I got an error message with jetpack. I had to inform my hoster to deactivate jetpack-plugin, to be able to open my site again.
    Hear is the message I got with the error:
    “Ein Fehler vom Typ E_COMPILE_ERROR wurde in der Zeile 67 der Datei /www/htdocs/w014ccc8/WordPress_01/wp-content/plugins/jetpack/load-jetpack.php verursacht. Fehlermeldung: require_once(): Failed opening required ‘/www/htdocs/w014ccc8/WordPress_01/wp-content/plugins/jetpack/class.jetpack-admin.php’ (include_path=’.:/usr/share/php:..’)”

    The error occured after I had updates to latest wordpress-version.
    Maybe also be, it could have something to do with the fact, that there was a message on dashboard, that I should update my php-version with the hoster.

    What can I do?

    Thanks

    Regards
    Axel

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Fotis Stathopoulos

    (@fstat)

    5 years, 9 months ago

    Hi Axel,

    What’s your site’s address so I can have a look?

    Thread Starter smamap1

    (@smamap1)

    5 years, 9 months ago

    It’s http://www.wkfm.eu
    As I said … they deactivated jetpack-plugin, so now it can be viewed again.

    Plugin Contributor James Huff

    (@macmanx)

    5 years, 9 months ago

    Please make sure that you were running Jetpack 8.8.1. We introduced several compatibility fixes for WordPress 5.5.

    Thread Starter smamap1

    (@smamap1)

    5 years, 9 months ago

    It is 8.8.1 installed there.

    When I try to reactivate the plugin, it says, it can’t be reactivated, because it produces a fatal error. The error message displayed, is

    Warning: require_once(/www/htdocs/w014ccc8/WordPress_01/wp-content/plugins/_jetpack/class.jetpack-admin.php): failed to open stream: No such file or directory in /www/htdocs/w014ccc8/WordPress_01/wp-content/plugins/_jetpack/load-jetpack.php on line 67

    Fatal error: require_once(): Failed opening required ‘/www/htdocs/w014ccc8/WordPress_01/wp-content/plugins/_jetpack/class.jetpack-admin.php’ (include_path=’.:/usr/share/php:..’) in /www/htdocs/w014ccc8/WordPress_01/wp-content/plugins/_jetpack/load-jetpack.php on line 67

    Plugin Contributor James Huff

    (@macmanx)

    5 years, 9 months ago

    /wp-content/plugins/_jetpack/class.jetpack-admin.php

    That’s definitely wrong, it should be:

    /wp-content/plugins/jetpack/class.jetpack-admin.php

    Please try deleting and reinstalling it.

    Thread Starter smamap1

    (@smamap1)

    5 years, 9 months ago

    Seems it can be as simple as that.
    Thanks a lot!

Viewing 6 replies - 1 through 6 (of 6 total)

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