Error message on my site

  • dianeestewart

    (@dianeestewart)


    4 years, 8 months ago

    Is there any way to contact support??!!! I am so frustrated trying to find anyone with wordpress.org to ask a question to.

    I’m receiving an error message when trying to edit my website that I cannot figure out.

    It says: There has been a critical error on this website. Please check your site admin email inbox for instructions.

    • This topic was modified 4 years, 8 months ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter dianeestewart

    (@dianeestewart)

    4 years, 8 months ago

    Also a note – the email address for the admin account is incorrect but I cannot get to the page to fix that either.

    I’ve been directed to this forums page but I have no idea how to try these troubleshoots and need support: https://ww.wp.xz.cn/support/article/faq-troubleshooting/

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    4 years, 8 months ago

    I’m sorry you are having this problem.

    Is there any way to contact support??!!! I am so frustrated trying to find anyone with ww.wp.xz.cn to ask a question to.

    There is no dedicated support for you to contact. There is no email and no phone support. Please be wary of anyone contacting you for support as there as a lot of scammers out there. Sadly.

    The only support is here on these volunteer support forums.

    Onto your problem: Do you know which host company you are paying for hosting your site?

    The error message you are getting when you visit /wp-admin/ on your site means something is crashing and that could be a plugin or your theme.

    If you can contact your host support then they may be able to direct you to where you can view some useful error log about what is really going on you site.

    Thread Starter dianeestewart

    (@dianeestewart)

    4 years, 8 months ago

    I do not.. our company just took over this website and we did not originally develop it.

Viewing 3 replies - 1 through 3 (of 3 total)

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