Help ! Bug in the new version

  • Resolved Virginie FAVRAT

    (@vfavrat)


    3 years, 9 months ago

    Hello !

    This morning after this plugin was updated, my site was not reachable.
    I had an 503 error.
    But after looking for the issue, we found that it was due to this plugin.
    I delete the filebird-document-library folder and my site is OK again.

    I tried on another site to install and activate the plugin, and I had the same issue. Just another error message.

    I look for the error log message and I will give you back.

    Thanks for help.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Bruce

    (@ninjateamwp)

    3 years, 9 months ago

    Hi @vfavrat ,

    Thanks for coming today!

    This is the first report for such case!
    Could you please reach out to the dev team, let us check and debug for you?

    ninjateam.org/support

    Kind regards,
    -Bruce-

    Plugin Support Bruce

    (@ninjateamwp)

    3 years, 9 months ago

    Hi @vfavrat ,

    Our dev unit checked and acknowledged this case, so We have fixed and updated a new version.

    Please update to the latest version and check again 😉

    Thank you.

    Kind regards,
    -Bruce-

    Thread Starter Virginie FAVRAT

    (@vfavrat)

    3 years, 9 months ago

    Thank you very much for your quickness and your efficiency !!!

    No more issue 😉

    Have a good day !

    Plugin Support Bruce

    (@ninjateamwp)

    3 years, 9 months ago

    Hi @vfavrat ,

    Thank you so much for choosing our plugin. If it’s possible, can you leave the plugin with 5-star ratings?
    https://ww.wp.xz.cn/support/plugin/filebird-document-library/reviews/

    Your review will motivate us to develop more plugins and have awesome customers like you.​ 😉

    Kind regards,
    -Bruce-

Viewing 4 replies - 1 through 4 (of 4 total)

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