Help! Can't Access my Website

  • Resolved mdubois721

    (@mdubois721)


    11 years, 3 months ago

    Hey guys,

    I downloaded bulletproof and clicked accept to something and clicked the activate root folders option and now I cannot access my site. Here is what is says:

    403 Forbidden

    You don’t have permission to access /wp-admin/plugins.php on this server.

    I’m really confused as to what to do at this point so if someone could help me that would be wonderful. I’m new to this stuff so if you could explain simply that would be the best way possible.

    Here’s what I tried to do: Go on fatcow’s file manager and look for the plugin to delete it but it turns out that it only showed 3 of my 30+ plugins so I could not delete Bulletproof Security because it was not there.

    Help!

    https://ww.wp.xz.cn/plugins/bulletproof-security/

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author AITpro

    (@aitpro)

    11 years, 3 months ago

    Fatcow does not allow locking the root .htaccess file so most likely that is why you are seeing the 403 error.

    1. Use FTP or your Web Host Control Panel File Manager and delete the .htaccess file in your website root folder.
    2. Log into your site. Go to the htaccess Core >>> htaccess File Editor tab page >>> click the Turn Off AutoLock button.
    2. Go to the Security Modes tab page, click the Create secure.htaccess File button on the Security Modes page.
    3. Select the Activate Root Folder BulletProof Mode Radio button and click the Activate|Deactivate button on the Security Modes page.

    Thread Starter mdubois721

    (@mdubois721)

    11 years, 3 months ago

    where do I go to find my websites root files?

    Plugin Author AITpro

    (@aitpro)

    11 years, 3 months ago

    Your website root folder is the folder where WordPress is installed. It is the same folder where you will find your wp-config.php file. If you do not see a .htaccess file in your website root folder, you will need to choose “show hidden files” in either an FTP application like FileZilla or WinSCP or if you are using your web host control panel file manager.

    Thread Starter mdubois721

    (@mdubois721)

    11 years, 3 months ago

    Ok I clicked “show hidden files” but when I try to logon my website via wp-admin it still says forbidden :/

    Thread Starter mdubois721

    (@mdubois721)

    11 years, 3 months ago

    there is a .wpcli file right below it, if that helps you at all. Thank you again AITpro

    Plugin Author AITpro

    (@aitpro)

    11 years, 3 months ago

    Do you see the .htaccess file? If so, delete it and then login to your site.

    Thread Starter mdubois721

    (@mdubois721)

    11 years, 3 months ago

    I deleted the .htaccess file and it is still not working

    Plugin Author AITpro

    (@aitpro)

    11 years, 3 months ago

    Delete the wp-admin .htaccess file if you see an .htaccess file in this folder /wp-admin/.htaccess.

    Download this file to your computer: /wp-content/plugins/bulletproof-security/admin/htaccess/default.htaccess
    Upload the default.htaccess file to your website root folder.
    Rename the default.htaccess file to: .htaccess.

    Thread Starter mdubois721

    (@mdubois721)

    11 years, 3 months ago

    for some reason bulletproof is not in my wp-content plugin folder. It only has 3 plugins that came with WP even though I have like 30. Is it possible that nothing got uploaded to my fat cow? I apologize for all the questions and thank you so much for your help

    Plugin Author AITpro

    (@aitpro)

    11 years, 3 months ago

    I would have no way of knowing that information or what might be going on. Personally I think you are probably looking in the wrong place|folder|account. If you know for a fact that you have 30 plugins installed and you are not seeing those plugin folders then the most likely and logical explanation is that you are looking in the wrong place|folder|account.

    Thread Starter mdubois721

    (@mdubois721)

    11 years, 3 months ago

    Turned out my website was hooked up to two host accounts and I was on the wrong one. Spoke to Fatcow and got it straightened out. Thank you so much for your help!

    Plugin Author AITpro

    (@aitpro)

    11 years, 3 months ago

    Great! Glad you got it straightened out.

Viewing 12 replies - 1 through 12 (of 12 total)

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