help figuring out why the header menu

  • Resolved albertoarias

    (@albertoarias)


    1 year, 2 months ago

    Good morning, I need help figuring out why the header menu works differently on mobile devices depending on the page you’re on. On some URLs, the Burger menu displays across the entire screen, but not on other pages. I’ve attached a video:

    Regards

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    1 year, 2 months ago

    Hello @albertoarias,

    We sincerely apologize for the delay in our response.

    Typically, this issue is caused by an element being configured with overflow: hidden;. You can try checking for this setting in some of the containers within your Header. If there is an option for Overflow set to Hidden, you can change it to Default. Please refer to the image below for more clarity.

    Screenshot-2025-03-20-at-11-13-33

    We tried to check your site, but it appears that your site is in maintenance mode and is not accessible. Perhaps you could temporarily disable this mode so we can investigate further to identify which element is causing the issue.

    We look forward to hearing from you.

    Thank You!

    Thread Starter albertoarias

    (@albertoarias)

    1 year, 2 months ago

    Hola, gracias por tu respuesta. Las secciones del encabezado están configuradas como predeterminadas.

    Ya desactivé el modo de mantenimiento para que puedas acceder y revisar el sitio web.

    Gracias de nuevo.

    • This reply was modified 1 year, 2 months ago by albertoarias.
    • This reply was modified 1 year, 2 months ago by albertoarias.
    • This reply was modified 1 year, 2 months ago by albertoarias.
    • This reply was modified 1 year, 2 months ago by albertoarias.
    Thread Starter albertoarias

    (@albertoarias)

    1 year, 2 months ago

    Hi, it’s resolved now. It was due to the Zindex value of some blocks, as the value was higher than the header value. Regards

    Plugin Author Fauzan Jegstudio

    (@fauzanjegstudio)

    1 year, 2 months ago

    Hello @albertoarias,

    We sincerely apologize for the delay in our response.

    We are glad to hear that you were able to resolve the issue.

    Thank you for informing us about the actual cause of the problem. The z-index can indeed cause such issues. You can double-check the z-index option on elements that have a popup to ensure they are displayed on top.

    If you encounter any further issues, please don’t hesitate to create a new topic.

    Thank you and have a great weekend! 🏖️

Viewing 4 replies - 1 through 4 (of 4 total)

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