Help Needed

  • Resolved pwhite105

    (@pwhite105)


    2 years, 3 months ago

    For some reason, my backup files couldn’t be restored on the new host? The message given was “There has been a critical error on this website.”

    The Debug info given was: BMI-d3KzEJWD-91723

    Any assistance much appreciated!

    Peter

    • This topic was modified 2 years, 3 months ago by pwhite105.
    • This topic was modified 2 years, 3 months ago by pwhite105.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support MixHa

    (@mixha)

    2 years, 3 months ago

    Hello @ ,

    Our process received this particular error:

    504 Gateway Time-out 504 Gateway Time-out nginx/1.24.0

    It means that process encountered timeout limit within your nginx configuration and was cancelled by the web server.

    Timeout in nginx is not the same as max_execution_time and it seem to be set around 60 seconds on your server.

    You need to adjust its value in your virtual host or global configuration and restart nginx, once you do that our backup plugin will be working properly.

    Let me know if that resolves your issue 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    2 years, 3 months ago

    Hello @pwhite105 ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

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