Help needed urgently – site not loading / no admin access
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Hello
I was working on http://www.monkton-reserve.org/ yesterday trying to change the social media icons in the header (see: https://ww.wp.xz.cn/support/topic/adding-social-media-buttons-to-header-2/#topic-9109000-replies) however now I can’t login at all, even to the dashboard.
Any help walking me through what I need to do (I am doing this as a favour! It’s not my site). I am guessing it’s to do with a plugin I tried but I can’t login to see. Thank you!
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Hi @jensmith2
You should try to rename the installed plugin folder in wp-content/plugin/ from file managerHello @tabassumnaaz
thanks – do you mean a file manager like filezilla? i have just downloaded it but i haven’t currently got the hosting / cpanel username and password. I was just thinking of deleting the plugins I installed yesterday, once I hopefully get in – as they are not doing what I need them to do anyway.
@tabassumnaaz thanks again, the only problem is the website http://www.monkton-reserve.org is not loading at all, even when I try http://www.monkton-reserve.org/cpanel
@sinip and @tabassumnaaz thank you both.
I have downloaded Filezilla @tabassumnaaz but still can’t get in as awaiting the hosting password and username which I don’t yet have.
Should I rename the installed plugins or just delete once in?
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