Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Do you have FTP access? Access to your website’s files and folders
Andrew, thank you.
No the website is not mine. I was helping a friend by logging in as admin, just updating pages and plugins, etc.
I did once build my own wp.org site, so I’d have some vague idea of ftp but can you remind me what to ask of the website owner please. Neither of us is a coder or website designer. Where do I get or where does she locate her ftp access? Many thanks.
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
You can gain access to your website’s files and folders (FTP) through your hosting providers. They usually have a tool that allows you to this.
To get the website up and running, you can utilise how WordPress automatically deactivates a plugin. WordPress automatically deactivates a plugin when you rename the plugin folder.
I would recommend going to the following folder:
/wp-content/plugins/
Then looking for the ‘tracking-code-manager‘ folder and renaming it to something arbitrary. For example, renaming it to..:
tracking-code-manager-old
Then renaming it back to its original name afterwards.
Andrew, thanks so much.
I’ve accessed my ftp via my hosting provider.
If I go into the ftp server, ftp://ftp.etcetc, I’m looking at 3 names under index of /, namely log/, tmp/ and webspace/. I can only access the latter and in there none of the folders is called /wp-content/ you refer to above.
Am I in the wrong place? Thanks.
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
You’re in the right place. Go inside of the “wp-content” folder and then go inside of the “plugins” folder.
OK, thank you, so I eventually found the wp-content folder within the ftp via my hosting provider’s website.
But I must still be doing something wrong or am in the wrong place, because at /webspace/siteapps/NUMBER/htdocs/wp-content/plugins/, where I see the list of plugins on my site, I cannot rename or delete them. Right-clicking does not give me these options, rather it gives the “save link as …” etc type menu.
