• I updated to wordpress 5.5 and now i am getting this error at checkout “SyntaxError: Unexpected number in JSON at position 1”. I havent found any help on the web.

    Orders still go thru but the checkout doesnt complete so people will continue to try processing the order and I will end up refunding a bunch of orders.

    PLEASE HELP THIS IS CRUCIAL.

    • This topic was modified 5 years, 10 months ago by 623carr.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator James Huff

    (@macmanx)

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and switch to the default Twenty Twenty theme. If the problem goes away, enable them one by one to identify the source of the problem.

    If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

    Thread Starter 623carr

    (@623carr)

    I will try that and let you know, thank you!

    Thread Starter 623carr

    (@623carr)

    i added a default theme are it says its active but when I go look on it its still my previous theme

    Thread Starter 623carr

    (@623carr)

    nevermind, i see now

    Thread Starter 623carr

    (@623carr)

    Ok im in the trouble shooting mode but nothing on my website is showing up?

    Thread Starter 623carr

    (@623carr)

    the site is also much slower on the back end now

    Moderator James Huff

    (@macmanx)

    Try downloading WordPress again, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings.

    Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

Viewing 7 replies - 1 through 7 (of 7 total)

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