Help Text always shown

  • Resolved babagi

    (@babagi)


    6 months, 4 weeks ago

    Hi!

    When I open this page on Firefox and Microsoft Edge, the help text, usually hidden until you move your mouse over it, is shown. When on Chrome as a browser, it works as usual.

    I’ve tried to restaure a back version of the plugin, but it doesn’t seem to change anything, so I’m back on 3.13.0

    Do you know what could be the problem behind it?

    thank you

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter babagi

    (@babagi)

    6 months, 3 weeks ago

    Update : For no known reason, the problem is not anymore on Firefox, but still on Edge.

    Faisal Ahammad

    (@faisalahammad)

    6 months, 3 weeks ago

    Hi there,

    I checked your webpage, and it looks like you are using the LiteSpeed cache plugin for caching. Of course, caching in general is fine, but it’s not recommended to minimize, combine, defer, or cache the Ninja Forms’ JavaScript files, as this can cause unintended consequences, just like it would do in many other plugins. Can you please add the following files to the list that is excluded from that?

    If you’re unable to do this, you can get in touch with LiteSpeed Support (https://ww.wp.xz.cn/support/plugin/litespeed-cache/) so they can help exclude Ninja Forms JavaScript files from the caching plugin.

    LiteSpeed Exclusion

    ++++++++++++++++++++++++++++++++++++++++++++

    /wp-content/plugins/ninja-forms/
    /wp-content/plugins/ninja-forms/assets/
    /wp-content/plugins/ninja-forms/assets/js/
    /wp-content/plugins/ninja-forms/assets/js/min/
    /wp-content/plugins/ninja-forms/assets/js/min/controllers/
    /wp-content/plugins/ninja-forms/assets/js/min/models/
    /wp-content/plugins/ninja-forms/assets/js/min/views/

    Once you have excluded the mentioned files, the error should be resolved. If you still encounter the issue, please clear the cache from the caching plugin, your web browser (https://kinsta.com/knowledgebase/how-to-clear-browser-cache/), and also check your website from an incognito/private window in your browser.

    Please keep me posted about the outcome.

    Thanks
    Faisal

    Thread Starter babagi

    (@babagi)

    6 months, 3 weeks ago

    Hi, thanks!

    Following your answer, I’ve added the lines to the excluded URL of the plugin. Then, I’ve cleared the cache from the website, and from my browser (Edge). The text help of the Ninja Form is still visible even when not hovering over, be it in normal or in private window… The solution seems to not be there unfortunately!

    Plugin Support Mia

    (@xmiax)

    6 months, 3 weeks ago

    Hi

    Please reach out to us via our contact form for support. We’ll be happy to help.

    Don’t forget to include a System Status report and an exported copy of the form having issues.

    Thanks!

    Mia

Viewing 4 replies - 1 through 4 (of 4 total)

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