Help with categories
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Hello,
I have a strange problem. Sometimes when I use quick edit, my product loses their category and goes automatically into “without category”. How I can fix this problem? Thank you!.
Viewing 7 replies - 1 through 7 (of 7 total)
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Hi @novy85! That is definitely odd. Can you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.” That might give us a better idea of what is going on. Thanks!
Ok, thank you. I use always Woocommerce, I have other e-commerce with woocommerce and it doesn’t happen to me with anyone.
The report:### WordPress Environment ### WordPress address (URL): https://vinogood.com Site address (URL): https://vinogood.com WC Version: 3.7.0 REST API Version: ✔ 1.0.2 Log Directory Writable: ✔ WP Version: ❌ 5.3.2 - È disponibile una versione più recente di WordPress (5.4) WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: it_IT External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.0.33 - Consigliamo di usare PHP versione 7.2 o superiore per prestazioni e sicurezza maggiori. Come aggiornare la versione di PHP PHP Post Max Size: 128 MB PHP Time Limit: 600 PHP Max Input Vars: 5000 cURL Version: 7.62.0 OpenSSL/1.0.2k SUHOSIN Installed: – MySQL Version: 10.3.22-MariaDB-cll-lve Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.7.0 WC Database Prefix: wpe5_ Dimensione totale database: 47.67MB Dimensione dati database: 39.64MB Dimensione indice database: 8.03MB wpe5_woocommerce_sessions: Dati: 11.14MB + indice: 0.67MB + motore MyISAM wpe5_woocommerce_api_keys: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpe5_woocommerce_attribute_taxonomies: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpe5_woocommerce_downloadable_product_permissions: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpe5_woocommerce_order_items: Dati: 0.00MB + indice: 0.00MB + motore MyISAM wpe5_woocommerce_order_itemmeta: Dati: 0.04MB + indice: 0.02MB 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Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: 2 (2) 3 (3) 4 (4) 5 (5) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: 13 (13) 14 (14) 8 (8) exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #6 - /negozio/ Carrello: #7 - /carrello/ Cassa: #8 - /checkout/ Il mio account: #9 - /mio-account/ Termini e condizioni: ❌ La pagina non è impostata ### Theme ### Name: Zoo Winnes Child Version: 2.1.1 Author URL: http://zootemlate.com Child Theme: ✔ Parent Theme Name: Zoo Winnes Parent Theme Version: 2.1.3 Parent Theme Author URL: http://www.zootemplate.com/ WooCommerce Support: ✔ ### Templates ### Overrides: zoo-winnes/woocommerce/archive-product.php zoo-winnes/woocommerce/cart/cart-totals.php zoo-winnes/woocommerce/cart/cart.php versione 3.5.0 è obsoleta. 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La versione attuale è 3.5.5 zoo-winnes/woocommerce/global/breadcrumb.php zoo-winnes/woocommerce/global/form-login.php versione 3.3.0 è obsoleta. La versione attuale è 3.6.0 zoo-winnes/woocommerce/global/quantity-input.php versione 3.4.0 è obsoleta. La versione attuale è 3.6.0 zoo-winnes/woocommerce/loop/loop-end.php zoo-winnes/woocommerce/loop/loop-start.php zoo-winnes/woocommerce/loop/orderby.php versione 3.3.0 è obsoleta. La versione attuale è 3.6.0 zoo-winnes/woocommerce/loop/pagination.php zoo-winnes/woocommerce/loop/sale-flash.php zoo-winnes-child/woocommerce/myaccount/dashboard.php zoo-winnes-child/woocommerce/myaccount/form-add-payment-method.php zoo-winnes-child/woocommerce/myaccount/form-edit-account.php zoo-winnes-child/woocommerce/myaccount/form-edit-address.php versione 3.4.0 è obsoleta. La versione attuale è 3.6.0 zoo-winnes-child/woocommerce/myaccount/form-login.php versione 3.5.0 è obsoleta. La versione attuale è 3.6.0 zoo-winnes-child/woocommerce/myaccount/form-lost-password.php versione 3.4.9 è obsoleta. La versione attuale è 3.5.2 zoo-winnes-child/woocommerce/myaccount/my-account.php zoo-winnes-child/woocommerce/myaccount/my-address.php zoo-winnes-child/woocommerce/myaccount/my-orders.php zoo-winnes-child/woocommerce/myaccount/view-order.php zoo-winnes/woocommerce/order/order-details.php versione 3.3.0 è obsoleta. La versione attuale è 3.7.0 zoo-winnes/woocommerce/product-searchform.php zoo-winnes/woocommerce/single-product/add-to-cart/variable.php versione 3.4.1 è obsoleta. La versione attuale è 3.5.5 zoo-winnes/woocommerce/single-product/product-attributes.php versione 3.1.0 è obsoleta. La versione attuale è 3.6.0 zoo-winnes/woocommerce/single-product/product-image.php zoo-winnes/woocommerce/single-product/product-thumbnails.php zoo-winnes/woocommerce/single-product/related.php zoo-winnes/woocommerce/single-product/sale-flash.php zoo-winnes/woocommerce/single-product/share.php zoo-winnes/woocommerce/single-product/short-description.php zoo-winnes/woocommerce/single-product/tabs/tabs.php zoo-winnes/woocommerce/single-product/title.php zoo-winnes/woocommerce/single-product/up-sells.php zoo-winnes/woocommerce/single-product.php Outdated Templates: ❌ Scopri come aggiornare ### Action Scheduler ### Complete: 8 Oldest: 2020-03-05 17:35:04 +0100 Newest: 2020-03-26 17:39:33 +0100 Pending: 2 Oldest: 2020-04-02 18:39:33 +0200 Newest: 2020-04-02 18:39:33 +0200 Canceled: 0 Oldest: – Newest: – In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: –@apmwebdev I notice that this happens when I make a quick edit with another language. I have Polylang to translate the site. If I make the edit with the italian language in backend,that is my default language, this doesn’t happens. So it’s a Polylang compatibility problem, maybe. In this case, have I to ask support to a Polylang developer?.
Thank you for your assistance.Hi @novy85! Thanks for the additional info. That is very interesting about the language connection. It does seem like it could be a Polylang issue. I would try reaching out to their support team and see what they say. With any luck, this is a known issue and they’ll have a quick work-around!
@apmwebdev thank you very much!.
Excellent, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
@corsonr in reality the problem is still not solved, even the polylang support has not yet answered me.
Viewing 7 replies - 1 through 7 (of 7 total)
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