Hi @jackieforsyth66,
Glad you reached out. I’ll need a little more information to get to the bottom of things here:
First, send along your system information. You can do this by navigating to Donations > Tools > System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.
I’ll also need the URL to your donation form so I can take a look at things from the front end.
Next, send along a screenshot of the error you are seeing. I’m not entirely clear if you are seeing this in the console, or on the front end display of the donation form. Knowing where you see that error will be helpful.
Once I have a bit more context, I’ll be to hop right in! Let me know if you have any questions in the meantime, I’m happy to help.
Hi @jackieforsyth66,
It’s been a bit since we’ve heard back, and I know troubleshooting can take a little extra time. I’ll mark this as resolved for now, but if you still have questions you can create a new ticket right here and we’ll hop back in for a look. Have a great day!
