• Resolved czhao1009

    (@czhao1009)


    Hi,

    Is there an option to hide the customer’s email from agents? Similar to craigslist where we can send emails to each other without knowing their true email address?

    Thanks!

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  • Plugin Author Yeison Baron

    (@yeisonbp)

    Hi @czhao1009,

    Our closest approach is to hide the user profile box by logging in on behalf of the agent, click on a ticket, click on the screen options on the upper right section of the screen, then uncheck the user profile box.

    Regards.

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