Hide customer email?

  • Resolved czhao1009

    (@czhao1009)


    6 years, 8 months ago

    Hi,

    Is there an option to hide the customer’s email from agents? Similar to craigslist where we can send emails to each other without knowing their true email address?

    Thanks!

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  • Plugin Author Yeison Baron

    (@yeisonbp)

    6 years, 8 months ago

    Hi @czhao1009,

    Our closest approach is to hide the user profile box by logging in on behalf of the agent, click on a ticket, click on the screen options on the upper right section of the screen, then uncheck the user profile box.

    Regards.

Viewing 1 replies (of 1 total)

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