Hi @joelwuethrich
I hope you are doing good today.
If you have access to your cPanel and database we have some guide which could help in this case. Please follow the below guide.
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On a single site:
1. log in to PHPMyAdmin
2. find table wp_options (where wp_ is you prefix)
3. find wd_masking_login_settings option name
4. edit wd_masking_login_settings
find “enabled”:true,
change to
“enabled”:false,
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On Multisite:
1. log in to PHPMyAdmin
2. find table wp_sitemeta (where wp_ is you prefix)
3. find wd_masking_login_settings meta_key
4. edit wd_masking_login_settings
find “enabled”:true,
change to
“enabled”:false,
Please let us know does that help.
Kind Regards,
Kris
Hi Kris,
Thanks for your message. I just checked the database and can’t find: wd_masking_login_settings. I did find wp_options though.
Any idea where to look for?
Hi @joelwuethrich
Thanks for response!
If it’s a regular single WordPress installation (not Multisite) and Defender’s “Mask Login Area” option is enabled, then there must be the row for wd_masking_login_settings option there. It wouldn’t work without it.
In phpMyAdmin, you can select the “wp_options” table and then use “Search” option there to find “option name” of “wd_masking%” (note the partial string ending with percent sign).
This should find it. However, instead of editing the value rather look at it and you should see it starting with
{“mask_url”:”something”…
where this “something” is your custom login page, like “yourdomain.com/something”.
If it’s not a Multisite (in which case this would be in “wp_sitemeta” table instead of “wp_options”) then are you sure this feature is from our Defender plugin?
You have actually mentioned it being named “Hide Login” while in Defender it’s “Mask Login Area” so while I understand it might be a simple mistake, no “wd_masking_login_settings” option might suggest it’s actually a different plugin…
Best regards,
Adam
Hi @joelwuethrich
I hope you are doing well.
We haven’t heard from you in a while, I’ll mark this thread as resolved.
However, feel free to let us know if you have any additional question or problem.
Best Regards
Patrick Freitas