Hello @iosonogregorio,
Please send me the plugin Troubleshooting tab content, you will find the tab at the top right corner of the plugin configuration page.
Feel free to write to us, if you need further assistance,
Dénes
Trustindex
Thank you Denes, I’ve sent it to you via e-mail support@… on 10th January.
Kind regards,
Grzegorz
Plugin Support
tomwolf
(@tomwolfhun)
Thank you for your patience, @iosonogregorio ,
Please tick “hide reviews without comments” and click on the “Save and get code” button on the bottom of the page. The Troubleshooting’s text showed us the filter option is not saved.
Feel free to write to us if you need further assistance,
Tom
Trustindex
Thank you,
It didn’t work at first, but after I clicked, show only 5-star reviews, and saved it, the other setting “hide review without comments” started working too. Still, I have the issue that it is checked to only show reviews in Polish, but I get also those in English and Russian. How does this mechanism work? It detects the language of the comment, or is it is based on the local settings of the user posting the review? Those reviews were made by clients based and working in Poland, one was concerning service in English, and another one was posted in Russian by the user, but also concerning service in English.
A solution to the above-mentioned issue could be if you allow your plugin to use the WPML to translate reviews. It could work if it works in a way that it stores those reviews locally (or are they served “on the fly”)?
Regards,
Grzegorz
Plugin Support
tomwolf
(@tomwolfhun)
Hello @iosonogregorio ,
Filtering by language is a paid package feature 🙁 (and it works by the text of the review, so no matter where they are written.)
You are welcome!
Feel free to write to us, if you need further assistance,
Adam
Trustindex
