Hello,
First, please note that you are using the Premium version of wpDataTables, while this forum is intended only for Lite/free plugin support.
That said, I can still quickly advise you on this issue.
Our developers identified a problem related to the “Use stable HighChart version” option, particularly in cases where the CDN version is still being loaded instead of the local plugin files. This is already scheduled to be addressed in an upcoming update, so the stable version option should work properly again afterward.
Additionally, the long-term plan is to fully remove the dependency on the Highcharts CDN and load all chart assets directly from the plugin files in future releases.
For now, please go to the main plugin settings and toggle the “Use stable HighChart version” option. If it is currently enabled, disable it, then clear your site/server cache, refresh the page, and check if the charts appear again.
Also, please make sure you are using the latest version of the plugin so you have all current fixes and improvements.
If the issue still persists after that, please open a Premium support ticket following this guide:
https://help.wpdatatables.com/en/articles/39-how-to-contact-support-with-your-premium-license
And for future issues, please use the Premium support channel instead of the ww.wp.xz.cn forum, since Premium-related support is handled there.
Kind regards,
Milos
Thank you Milos,
Just as a heads up, your support link doesn’t work anymore. The Melograno page has no obvious location to submit tickets. The chat bot seems circular and it was not clear how to submit a clear ticket with photos.
I’ll try these solutions. Edit; the solutions worked. Thank you
Hello,
Thank you for the feedback regarding the support guide and contact process.
At the moment, we’re not able to reproduce any issues with the support system or the support bot on our end, and so far we haven’t received similar reports from other users. However, your feedback helped us notice that the FAQ article still contained an outdated Store link, which we’ve now updated.
Please check the updated guide here:
https://help.wpdatatables.com/en/articles/39-how-to-contact-support
If you ever have trouble reaching Premium Support through the chatbot flow, you can also simply select the “Pre-purchase” category and request human support directly — the bot should then transfer the conversation to our team without requiring additional troubleshooting steps first.
I’m glad to hear the Highcharts workaround resolved the issue on your side.
Kind regards,
Milos
