Issue was resolved

  • Matt Lowe

    (@squelch)


    1 year, 5 months ago

    Had a serious issue with the admin interface, but it seems to now be resolved. Of the cookie popup plugins I’ve tested this one has been the best to work with.

    • This topic was modified 1 year, 5 months ago by Matt Lowe.
    • This topic was modified 1 year, 4 months ago by Matt Lowe.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Antonio Candela

    (@antoiub)

    1 year, 5 months ago

    Hello @squelch ,

    I’m truly sorry for the inconvenience and what happened to you. This seems more like an error of the plugin during the installation on the WordPress instance. It happened on some instances with the previous version of the plugin, but this is the first report with the new version that was released a few days ago. I kindly ask you to write to our ticketing system available on our site, so we can address all your requests and prioritize it.

    Looking forward to hearing from you.

    Thread Starter Matt Lowe

    (@squelch)

    1 year, 5 months ago

    I emailed support yesterday. No response.

    Exceptionally poor service.

    Plugin Support Antonio Candela

    (@antoiub)

    1 year, 5 months ago

    Hello @squelch ,

    We have now responded to your ticket. I’m really sorry about the long response times. We are dealing with quite a backlog and are trying to respond to everyone as quickly as possible without compromising the quality of our support.

    Best Regards,
    Antonio

Viewing 3 replies - 1 through 3 (of 3 total)

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