Double check all of the exclusion settings.
You can also enable the “Record Exclusions” option to see why your hits are getting excluded.
Thanks for the response Greg.
As far as I can see there’s no issue with the settings on the Access/Exclusions tab. I’ve enabled Record Exclusions and it does look like the wp_statistics_exclusions table is getting updated. But it only has one line with reason = “browscap” and the count has hit 170 in probably less than a day.
I’ll have a read about what browscap is, but any other pointers appreciated.
Cheers,
S.
browscap is used to exclude robots from your site stats.
Have you enabled browscap in the settings?
If so double check the file size on the browscap.ini file on the optimization page, it should be about 200k.
I have a number of WP sites I manage for clients (basically half a dozen all with the same theme and plug-in set) all hosted with godaddy. Two days ago, WP Statistics stop recording visits, visitors and search referrals on one (and only one) of these sites.
Details as follows;
Resources
Memory usage in PHP: 7,096,120 Byte
PHP Memory Limit: 256M
The memory limit a script is allowed to consume, set in php.ini.
Number of rows in the wp_statistics_useronline table: 1 Row
Number of rows in the wp_statistics_visit table: 171 Row
Number of rows in the wp_statistics_visitor table: 7,273 Row
Number of rows in the wp_statistics_exclusions table: 575 Row
Number of rows in the wp_statistics_pages table: 1,436 Row
Version Info
WP Statistics Version: 8.1
The WP Statistics version you are running.
PHP Version: 5.4.31
The PHP version you are running.
PHP Safe Mode: No
Is PHP Safe Mode active. The GeoIP code is not supported in Safe Mode.
jQuery Version: 1.11.1
The jQuery version you are running.
cURL Version: 7.24.0
The PHP cURL Extension version you are running. cURL is required for the GeoIP code, if it is not installed GeoIP will be disabled.
BC Math: Installed
If the PHP BC Math Extension is installed. BC Math is no longer required for the GeoIP code and is listed here only for historical reasons.
Have spoken to Godaddy support and there is nothing but green lights on the hosting account.
Anything else I should check? Any other ideas what could be causing this?
Marcus
I found the issue, it’s a bug with the browscap code that cropped up with the last update of the browscap.ini file.
Version 8.1.1 will fix this after you force a browscap.ini update on the Statistics->Settings->browscap page.
Yep! That seems to have fixed it.
I went back to some of the other sites and noticed they did not have browscap usage Activated.
As a precaution, should we go back to all sites and force the browscap update after updating to 8.1.1?
It’s back working again after the version update and the browscap update.
Many thanks Greg.
If you don’t have browscap enabled there’s no need to update the file, if you even enable it a new version will be downloaded anyway.
Excellent work. Thanks Greg.
P.S. Excellent plug-in
No problem, don’t forget to rate and review us!
