Home page doesn’t load

  • Resolved lionweb

    (@lionweb)


    4 years, 8 months ago

    Hi,

    I have cleared the cache, no wp engine plugin and extended the capacity -> still the homepage doesn’t load in English.

    I tried to delete all sql rows in the table only now I’ve got the error that there are missing rows in the table.

    • This topic was modified 4 years, 8 months ago by lionweb.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Alex

    (@alexcozmoslabs)

    4 years, 8 months ago

    Hi,

    There is no trace of TranslatePress software on your website. Do you still use it? If so, please reactivate so we can notice the issue.

    • This reply was modified 4 years, 8 months ago by Alex.
    Thread Starter lionweb

    (@lionweb)

    4 years, 8 months ago

    I have reactivated the plugin

    • This reply was modified 4 years, 8 months ago by lionweb.
    Plugin Support Alex

    (@alexcozmoslabs)

    4 years, 7 months ago

    Hi,

    Do you use, for some reason, the Translation only certain paths or Exclude paths from translation features from TP Settings –> Advanced tab?

    If not, please do a compatibility test. Disable all other plugins and enable the default Twenty Twenty theme. Please also disable all add-ons. If this fixes the problem, enable everything one by one, checking each time to see when the problem returns.

    Thread Starter lionweb

    (@lionweb)

    4 years, 7 months ago

    I have deleted the plugin according to your guidelines (https://translatepress.com/docs/developers/delete-all-translations-and-plugin-data/). I reinstalled, however still the same issues on the homepage. All other pages do work, however the plugin doesnt work on the homepage:
    1) in edit modus (?trp-edit-translation=true) the site needs an infinit time to load the translated page
    2) loading the site ../en gives 404

    I already tried disabling al plugins however, it didnt give other results

    Plugin Support Alex

    (@alexcozmoslabs)

    4 years, 6 months ago

    Hi again,

    1. Try to use Disable dynamic translation option from TP Settings –> Advanced tab and see if will make any difference.

    2. Make sure you have pretty permalinks enabled and working. https://ww.wp.xz.cn/support/article/using-permalinks/#using-pretty-permalinks.
    You can try to resave them from WP Dashboard –> Settings –> Permalinks.
    Also, we recommend choosing the post name structure for your permalinks and the default one for the WooCommerce permalinks. These are the most used on sites because are simple and keep your URL as short as possible.
    The 404 error is treated also on our troubleshooting page -> “404 error when accessing a translated page” section: https://translatepress.com/docs/troubleshooting.`

    However, I see you already use another translation plugin right now.

    Plugin Support Alex

    (@alexcozmoslabs)

    4 years, 6 months ago

    Since more than 5 days have passed since you received instructions about the opened topic, and you did not return with an update, we will mark this ticket as successfully resolved.
    If you have other questions regarding TranslatePress, we recommend you create another ticket.

Viewing 6 replies - 1 through 6 (of 6 total)

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