• Resolved tonywaccord

    (@tonywaccord)


    Hello,

    My homepage was built using Elementor years ago by a previous developer. Now when I click “Edit with Elementor,” the editor won’t load and I receive the following JavaScript errors:

    Cannot read properties of undefined (reading ‘_createSelector’)
    Cannot read properties of undefined (reading ‘createMenu’)
    Bluehost support confirmed this is a plugin-related issue and recommended I reach out to you.

    Website: https://accordps.com

    I’d appreciate any guidance in resolving this so I can access the homepage editor and remove a small section of text.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Milos

    (@miloss84)

    Hi there,

    Thanks for contacting us and hope you are doing well and having a great day.

    To rule out the possibility of a plugin or theme conflict, please deactivate all your plugins (besides Elementor ). If it solves the issue reactivate them one by one to find the culprit. If it didn’t help, switch your theme (temporarily) to a default WP theme such as Twenty Nineteen and see if it makes any difference.

    Also, this could happen due to our Elementor performance experiments you can try to deactivate them. To deactivate them you can go to Elementor > settings > features

    Performance features currently in the experimental stage are:

    • Element Caching – Elements caching reduces loading times by serving up a copy of an element instead of rendering it fresh every time the page is loaded. When active, Elementor will determine which elements can benefit from static loading – but you can override this.
    • Inline Font Icons – This experiment renders icons as SVGs without loading the Font-Awesome and eicons libraries. Since SVGs are vector-based images which are rendered using the browser’s engine, they do not increase server requests which improves performance

    I am looking forward to hearing back from you soon.

    Kind regards,

Viewing 1 replies (of 1 total)

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